Black screen problems ! Still can't fix it!

[Yami Kuroi]

I'm having some graphic problems , it's the black screen error while playing the demo version ( 1.01). Although I've already tried many methods ( including have disk and updating drivers ) but so far it can't be fixed yet. I'm pretty sure that my drivers are up to date. By the way, I'm having AMD Radeon HD 6630M and Mobile Intel ® HD Graphics ( Dell Specifics ). Thank you.
Oh,here's my hpl.log :

Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Mobile Intel® HD Graphics
Version: 3.0.0 - Build 8.15.10.2342
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.30 - Intel Build 8.15.10.2342
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers / Headphones (IDT High Definition Audio CODEC)(OpenAL default)
1. Generic Software on Communications Headphones (IDT High Definition Audio CODEC)
Trying to open device 'Generic Software on Speakers / Headphones (IDT High Definition Audio CODEC)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
- DEMO VERSION -
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 954 ms
Entities: 163 ms
Compilation: 0 ms
Total: 1124 ms
Meshes created: 27
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'Yami Kuroi' Path: 'C:\Users\HT\Documents/Amnesia/MainDemo/Yami Kuroi/'
Saving main config.
Saving user config.
-------- Loading map 'demo_00_rainy_hall.map' ---------
Cache Loading: 1548 ms
Entities: 1600 ms
Compilation: 20 ms
Total: 3223 ms
Meshes created: 139
Bodies created: 44
-------- Loading complete ---------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 919 ms
Entities: 146 ms
Compilation: 0 ms
Total: 1073 ms
Meshes created: 27
Bodies created: 5
-------- Loading complete ---------
--------------------------------------------------------

Statistics
--------------------------------------------------------
Medium framerate: 33.805232
--------------------------------------------------------

User Exit
--------------------------------------------------------
Saving main config.
Saving user config.
Deleting game modules.
'LuxInputHandler'
'LuxHelpFuncs'
'LuxSaveHandler'
'LuxScriptHandler'
'LuxProgressLogHandler'
'LuxMapHandler'
'LuxMapHelper'
'LuxPlayer'
'LuxInsanityHandler'
'LuxDebugHandler'
'LuxEffectRenderer'
'LuxMusicHandler'
'LuxMusicHandler'
'LuxEffectHandler'
'LuxCompletionCountHandler'
'LuxGlobalDataHandler'
'LuxHintHandler'
'LuxPostEffectHandler'
'LuxPreMenu'
'LuxDebugHandler'
'LuxInventory'
'LuxJournal'
'LuxDemoEnd'
'LuxLoadScreenHandler'
Deleting config files.
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
Deleting all sets
Deleting all skins
Deleting all gfx elements
Deleting all materials
--------------------------------------------------------

Exiting Generate Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Resources Module
--------------------------------------------------------
Done with fonts
Done with scripts
Done with particles
Done with sounds
Done with meshes
Done with materials
Done with Gpu programs
Done with images
Destroyed all textures
Done with sound entities
Done with animations
Done with ent files
All resources deleted
--------------------------------------------------------

Exiting Physics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting System Module
--------------------------------------------------------
--------------------------------------------------------

Deleting game setup provided by user
- Deleting lowlevel stuff.
Physics
Sound
Input
Resources
System
Graphics
Haptic
HPL Exit was successful!

|--Memory Manager Report-------------------------------|
|
| No memory leaks detected. Memory left: 0
|
|------------------------------------------------------|

[plutomaniac]

during the have disk method use the 2622 .zip driver

[DELL Jimson G]

Hello Yami Kuroi,
I am Jimson from the Dell social media outreach team. I am glad to assist you with this query, It appears that the computer is trying to open the program with Intel GPU (which is Primary) and unable to switch automatically to AMD. If you are using AMD switchable Graphics, try changing the GPU settings to AMD default. Also you can assign AMD GPU manually to the program and check. Please let me know the outcome. ***** Kindly do not post any personal Identification on the post *******


Thank you,
Jimson George
Certified Dell Community Professional.

[plutomaniac]

This problem seems to be solved but since you are a dell supporter, may I ask something off-topic? Do your monitors have service tags on them?

[DELL Jimson G]

Only on 27" and above.

[plutomaniac]

//off-topic//

Thank you. I have a Dell U2412M and I am asking because I want to check my Warranty status and it asks for a service tag which I do not have. The same applies to System Configuration. Also, the driver found at the support area is incomplete (files missing) and noone has fixed it.

\\off-topic\\

[DELL Jimson G]

//off-topic//


Please private message me the Dell order number of this monitor and the address that it was shipped to so that I can verify the details for you.

The specification and warranty status can be viewed only with service tag on the support site unless the order is less than 6 months old. BTW, if you have the original invoice copy, you can verify the details yourself as its got the specification and warranty details on it.

\\off-topic\\

[plutomaniac]

//off-topic//

Ok, when I get back from holidays I will send these info. The most frustrating issue though is the fact that the drivers are incomplete (even if the issue has been mentioned a lot of times at the official forums). Thank you for your assistance George.

\\off-topic\\

[Thombrouwer112]

Hi
I too have some problems with a black screen. But only if i stand in a dark area for too long.
Not many people seem to have this problem, but i stilll want to get rid of it because its really annoying.
And i'm 100% sure it hase nothing to do with the sanity thing.
Does anybody have som advice.
Im sorry for my crappy english (im dutch).
Gr Thom