Fatal error: No sound devices available!!!

**cropcop23** · 08-22-2012, 12:44 PM

1. What operating system do you have? Also 32-bit or 64-bit? Win 7 64 bit

2. Is it a laptop or a desktop? If a laptop, what model? desktop Gateway 4860
3. Attach us the file HPL.log found under Documents\Amnesia\Main folder
(at your topic).

Hi, when I try to launch the game I get "fatal error no sound devices available" Sorry I've tried hard to solve this on my own! Thanks for any help!

**Robby** · 08-22-2012, 01:16 PM

Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?

**cropcop23** · 08-22-2012, 01:20 PM

(08-22-2012, 01:16 PM)Nemet Robert Wrote: Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?

I'm sorry, not very well versed in this stuff; how would I do that?

**Robby** · 08-22-2012, 01:23 PM

(08-22-2012, 01:20 PM)cropcop23 Wrote:
(08-22-2012, 01:16 PM)Nemet Robert Wrote: Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?
I'm sorry, not very well versed in this stuff; how would I do that?

This file is the OpenAL installer. Try this.

http://connect.creativelabs.com/openal/D...alinst.zip -Just unpack, then run the file.

**cropcop23** · 08-22-2012, 01:28 PM

Done, same result though; fatal error with black screen

(08-22-2012, 01:23 PM)Nemet Robert Wrote:
(08-22-2012, 01:20 PM)cropcop23 Wrote:
(08-22-2012, 01:16 PM)Nemet Robert Wrote: Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?
I'm sorry, not very well versed in this stuff; how would I do that?
This file is the OpenAL installer. Try this.

http://connect.creativelabs.com/openal/D...alinst.zip -Just unpack, then run the file.

**Robby** · 08-22-2012, 01:32 PM

(08-22-2012, 01:28 PM)cropcop23 Wrote: Done, same result though; fatal error with black screen
(08-22-2012, 01:23 PM)Nemet Robert Wrote:
(08-22-2012, 01:20 PM)cropcop23 Wrote:
(08-22-2012, 01:16 PM)Nemet Robert Wrote: Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?
I'm sorry, not very well versed in this stuff; how would I do that?
This file is the OpenAL installer. Try this.

http://connect.creativelabs.com/openal/D...alinst.zip -Just unpack, then run the file.

Ok, I need you to tell me what kind of audio device you have. Go to "Control Panel", look for "Sound". At my PC, it says "Speakers", and below that it says "Realtek High Definition Audio". What does it say at yours?

**cropcop23** · 08-22-2012, 01:35 PM

Ok, I have the same as you; Realtek HD audio (not plugged in), and in that window is also amd hdmi output (not plugged in)

(08-22-2012, 01:32 PM)Nemet Robert Wrote:
(08-22-2012, 01:28 PM)cropcop23 Wrote: Done, same result though; fatal error with black screen
(08-22-2012, 01:23 PM)Nemet Robert Wrote:
(08-22-2012, 01:20 PM)cropcop23 Wrote:
(08-22-2012, 01:16 PM)Nemet Robert Wrote: Have you tried reinstalling OpenAL?
Have you tried updating your audio drivers?
I'm sorry, not very well versed in this stuff; how would I do that?
This file is the OpenAL installer. Try this.

http://connect.creativelabs.com/openal/D...alinst.zip -Just unpack, then run the file.
Ok, I need you to tell me what kind of audio device you have. Go to "Control Panel", look for "Sound". At my PC, it says "Speakers", and below that it says "Realtek High Definition Audio". What does it say at yours?

**Robby** · 08-22-2012, 01:40 PM

Ok, head to this site.

http://www.realtek.com/downloads/downloa...Down=false

There is a line that is like "64bits Vista, Windows7, Windows8 Driver only (Executable file)". Select a mirror like "US1" from there. Wait for the download to finish. Be aware that it might take some time for that.

**cropcop23** · 08-22-2012, 01:48 PM

Ok, in progress; looks like it'll be about an hour. I'll let you know as soon as it's installed. Thanks

(08-22-2012, 01:40 PM)Nemet Robert Wrote: Ok, head to this site.

http://www.realtek.com/downloads/downloa...Down=false

There is a line that is like "64bits Vista, Windows7, Windows8 Driver only (Executable file)". Select a mirror like "US1" from there. Wait for the download to finish. Be aware that it might take some time for that.

**Robby** · 08-22-2012, 01:49 PM

(08-22-2012, 01:48 PM)cropcop23 Wrote: Ok, in progress; looks like it'll be about an hour. I'll let you know as soon as it's installed. Thanks
(08-22-2012, 01:40 PM)Nemet Robert Wrote: Ok, head to this site.

http://www.realtek.com/downloads/downloa...Down=false

There is a line that is like "64bits Vista, Windows7, Windows8 Driver only (Executable file)". Select a mirror like "US1" from there. Wait for the download to finish. Be aware that it might take some time for that.

Just trying my best. If this doesn't work, I'll leave this to the devs. But I'll still be here, watching until you update this.

EDIT: Don't forget to report on the situation. Once a thread is started, it needs to end.

EDIT after a day: I'm guessing the problem is solved.