Nah those ones are always busy too...
BUT, something good happened just a few minutes ago! I stumbled upon a thread on amazon where dozens of people were complaining about the same problem. Turns out, one of them complained to BILD, Germany's big tabloid newspaper.
Who - being the pack of sensationalist assholes that they are - threatened to turn it into a big, nasty story. Which in turn caused one of the chefs at DHL to give the complaining lady his mail adress so he could help her personally with her problem... an adress she immediately made publicly available in said thread.
So I mailed him and - holy shit - he mailed me back almost immediately, being all nice and giving me my number! o.o I have to say that kinda takes the wind out of my sails now. Huh. I mean I'm really happy of course but... I wanted to rant some more