Game does nothing after the launcher...

[BryanM907]

I try to play Amnesia and after I click launch game, the launcher shuts down and nothing happens after that...no black screen, nothing. I can run portal 2 just fine so I don't believe it's a Steam issue. Here's the specs that the troubleshooting guide said I should include.

1. What operating system do you have? Also 32-bit or 64-bit?
-Windows 7 64 bit
2. Is it a laptop or a desktop? If a laptop, what model?
Desktop with
GeForce GT 240 PCIe
AMD Phenom II X6 1055T 2.8ghz

3. Attach us the file HPL.log found under Documents\Amnesia\Main folder (at your topic).

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And yes I do have the most current drivers for my video card, I tried deleting the config file it suggested in the troubleshooting guide and I don't have any of the programs running in the background that were suggested.

[plutomaniac]

The log indicates that the game run and you reached the menu. Are you sure that the game was not minimized or something and you missed it?

[BryanM907]

Yes I'm sure...there's nothing in the task bar at the bottom of my screen and when I opened the task manager there's no program or process running in the background that I can see that has to do with Amnesia. When I installed the game it got to the point where I was to create an identity. I then exite4d because I wanted my son to create his own identity info since I got the game for him. After exiting the game from there, just past some warning info, I tried to relaunch the game and it never would. I rebooted several times, shut the computer down completely to see if some process I couldn't identify was running. There's nothing I can see.

[jens]

Have you checked the cache integrity on the game in the steam client?

[plutomaniac]

Go to Documents and delete the folder Amnesia. If that does not work we will try a full clean reinstall.