BlackBox comes up when starting game

[wesman2232]

I'm trying to help my friend figure out what's wrong with her game not wanting to run.

I've tried reading this guide here and there's no information http://www.frictionalgames.com/forum/thread-3754.html

Here's a screenshot of what it says.
https://fbcdn-sphotos-h-a.akamaihd.net/h...fb72eebb0b

[plutomaniac]

There is no information? You should read it again. Even if there is no information(everything you need is there btw), check Problem X and provide us with the required info/file.