(09-12-2013, 06:35 AM)eskrow Wrote: How is forcing users to navigate a maze of forums threads excellent customer service? Customer service would be providing an email or phone number to contact a real person. That's how you show you care about your community. Instead we get this nightmare and a lot of angry, dissappointed users.
Yeah so jens, plutomaniac, Thomas, nebej was nothing. They were working hard just for to fix your problems.
This company (FG and TCR) are independent developers. They haven't got 400 workers who can answer your calls and give you Technical Support.
These are the Frictional Games community, the place where you can get support is this forum. If this annoys you, you must think twice when you buy FG's next game.