Amnesia T.D.D. Graphics Card Troubleshooting Guide

[plutomaniac]

1) What are the system requirements for Amnesia: The Dark Descent?

Minimum Requirements

Operating System: Windows XP, Mac OS X 10.5.8, Major Linux Distribution from 2010
Graphics Card: NVIDIA GeForce 6000 / ATI Radeon X1000 series *
Processor: 2.0 GHz
Memory: 2 GB
Hard Disk: 3 GB free space

* Integrated Intel HD Graphics should work but are not supported; problems are generally solved with a driver update.

2) Does my graphics card support the game?

Go to Documents\Amnesia\Main and open the file HPL.log. Go to Initializing Graphics Module section and check if Version. If Version says 2.1.0 or more, your graphics card is supported. If Version says 1.1.0, you have no graphics card drivers installed or they are corrupted. Check Question 3 on how to fix that.

3) My graphics card is supported. How can I update my drivers?

Click Start and type dxdiag. Go to Display tab and check the Manufacturer.

--> If it says Nvidia go HERE
--> If it says AMD or ATI go HERE
--> If it says Intel HD use the Have Disk Method

Notice 1: If you have a laptop with a dedicated AMD and an integrated Intel HD graphics card, go HERE.
Notice 2: If you have a laptop with a dedicated NVIDIA and an integrated Intel HD graphics card, go HERE.

4) I have an Intel graphics card. Can I get support?

All Intel graphics cards are not officially supported by Frictional Games and thus problems can arise while playing the game with them. Only Intel HD cards should be able to run the game. To avoid issues, make sure you have the latest Intel drivers installed and lower the settings. Other than that, no more support can be given in case of further problems.

5) Nothing helps. What information do you need to help me?

1) Start a new thread and describe in detail the problem you are having.
2) Attach the file HPL.log located at the folders mentioned below.

Spoiler below!

Windows XP, Vista, 7 & 8.x: Documents\Amnesia\Main\
Linux: .frictionalgames/Amnesia/Main/
Mac OS X: ~/Library/Application Support/Frictional Games/Amnesia/Main

[plutomaniac]

Have Disk Method:

1) Go HERE and download the latest drivers for your Intel HD card.

2) Extract the .zip file somewhere.

3) Right click Computer and select Manage. Once open, select Device Manager on the left.

4) Click Display Adapters > Intel HD Graphics and right click to select "Update Driver Software...".

5) Select "Browse my computer for driver software".

6) Click Browse and select the folder you extracted at step 2.

7) Click Next and wait for the drivers to be installed. Once finished, restart your computer.

[plutomaniac]

Laptops with AMD dedicated & Intel HD integrated

Due to an AMD policy regarding OpenGL, the game almost always runs using the integrated Intel HD card. So you have to use that graphics card. Use the Have Disk Method to update your drivers. Keep in mind that Intel graphics cards are not supported and you may encounter problems.

[plutomaniac]

Laptops with NVIDIA dedicated & Intel HD integrated

The game should run using the dedicated NVIDIA card. However, sometimes the integrated Intel HD card is chosen, which is not supported and you may encounter problems. To solve that:

1) Make sure you have the latest NVIDIA and Intel graphics card drivers installed.

2) If that does not solve the problem

Spoiler below!

• From the Launcher, select the Nvidia graphics card and not the Intel one

• Otherwise, right click the game's executable ("AmnesiaTDD.exe" for Amnesia TDD or "aamfp.exe" for Amnesia AMFP) > Run with graphics processor > High-performance NVIDIA processor

• Otherwise, open Nvidia Control Panel > Manage 3D Settings > Program Settings tab > Add AmnesiaTDD.exe / aamfp.exe > Select the preferred graphics processor for this program: High-performance NVIDIA processor > Apply