Please check the troubleshooting guides before posting!

[Prdyjony]

I have been having trouble with my amnesia the dark descent retail game, when ever i enter a few doors or try to save and leave or finish a custom story the game crashes, i have downloaded the patch, uninstalled and even tinkered with the settings, i even tried it on different computers... PLEASE HELP!!!:

[Romulator]

While you say that your copy is a retail version, where exactly did you get the game from?

Could you also please follow these instructions so we can provide further assistance with your problem?

1) What operating system do you have? Also 32-bit or 64-bit?
2) Is it a laptop or a desktop?
3) After the problem occurs: attach the file HPL.log located at the save folder mentioned below.

Notice: Make sure the HPL.log file is really in the save folder and not in the same folder as Amnesia.exe. The correct HPL.log file location is:

Windows Vista, 7 & 8: "My Documents\Amnesia\Main\"
Linux: ".frictionalgames/Amnesia/Main/"
Mac: "Library/Application Support/Frictional Games/Amnesia/Main/"