The game crashed - 001B:00000000

plutomaniac · 06-25-2014, 10:51 AM

I opened the game and the game crashed it says
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 001B:00000000
I have seen this problem solving in the forum, but I don't understand how to use the hpl (should I delete something or create something?)

Can you help me?

**plutomaniac** · 06-25-2014, 02:03 PM

Check the troubleshooting guide and provide us with the corrent HPL.log file as mentioned at Problem X.

06-26-2014, 08:48 AM

errorlog-25-06-2014(09.05.56).log (Size: 22.58 KB / Downloads: 238)
.log

hpl.log (Size: 3.5 KB / Downloads: 256)

(06-25-2014, 02:03 PM)plutomaniac Wrote: Check the troubleshooting guide and provide us with the corrent HPL.log file as mentioned at Problem X.

I have try and read the troubleshooting guide. i'm using NVDIA PhysX, Windows 8 Pro as OS, 2 GB RAM, Processor Intel® Core i3 -3.10GHz, 32-bit, DirectX 10 (I think i have fulfill the requirements).

What do you mean by Corrent HPL.log?
and there is also an error log I don't understand..[/quote]

**plutomaniac** · 06-26-2014, 09:59 AM

Attach HPL.log located at Documents\Amnesia\Main as mentioned at the troubleshooting guide, Problem X.

06-27-2014, 02:17 AM

(06-26-2014, 09:59 AM)plutomaniac Wrote: Attach HPL.log located at Documents\Amnesia\Main as mentioned at the troubleshooting guide, Problem X.

Oh, I'm sorry...

**jens** · 06-27-2014, 06:48 AM

According to the log you have no graphics driver installed. Download and install the latest driver for you graphics card.

06-28-2014, 10:10 AM

(06-27-2014, 06:48 AM)jens Wrote: According to the log you have no graphics driver installed. Download and install the latest driver for you graphics card.

Thank You so much, Now it's work...
Sorry for bothering you.