[split] Potential fix for crash bug after update

[Kyle2k]

Need help, folks

The game is still crashing to desktop a few seconds after launch, frictional logo appears clearly oversized on screen (really big, my 40"" 4k TV cannot display the hole "Frictional" word, only the middle letters. After that, like I said, the game crashes to desktop with no warnings or error messages.

Launch menu cannot detect my AMD R9 290X videocard. Using Windows 10 Tech Preview, build 10041 (newest), with the latest video drivers.

- Tryed compatibility modes, log as admin, etc.

- Tryed different resolutions, disabled ssao, blablabla.

- Tryed 1.2.1 version, applyed 1.3.1 version, re-installed the game... nothing seems to help.

Please help, thanks in advance

Here's the hpl.log:

-------- THE HPL ENGINE LOG ------------
Engine build ID 20100816193538

Creating Engine Modules
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Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0-Generic Software on Cirrus Logic HD Audio(OpenAL default)
Trying to open device 'Generic Software on Cirrus Logic HD Audio'... Success!
Number of mono sources: 32
Streaming setup: 2 Buffers x 524288 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
Cache out of date! Reloading collada file 'models/player/hands/animations/hands_lantern_draw.dae_anim'
Cache out of date! Reloading collada file 'models/player/hands/animations/hands_lantern_holster.dae_anim'
Cache out of date! Reloading collada file 'models/player/hands/animations/hands_lantern_idle.dae_anim'
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
Deleting all sets
Deleting all skins
Deleting all gfx elements
Deleting all materials
--------------------------------------------------------

Exiting Generate Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Resources Module
--------------------------------------------------------
Done with fonts
Done with scripts
Done with particles
Done with sounds
Done with meshes
Done with materials
Done with Gpu programs
Done with images
Destroyed all textures
Done with sound entities
Done with animations
Done with ent files
All resources deleted
--------------------------------------------------------

Exiting Physics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting System Module
--------------------------------------------------------
--------------------------------------------------------

Deleting game setup provided by user
- Deleting lowlevel stuff.
Physics
Sound
Input
Resources
System
Graphics
Haptic
HPL Exit was successful!

[jens]

Not sure if the hpl log is the correct one as according to it this is a very old version, from where is the game? Try running the game in something that is not an OS in development. Running a tech preview is not something we can give support for.

[Kyle2k]

I'm using the Steam version of the game. I understand the problem now and I've managed to solve it:

I'm using a UHD 4k TV, with 3840x2160 res. At that resolution, in order to display desktop itens, icons, fonts and menus at a minimum acceptable size (too small at that resolution!), I need to change the scale to 200% (extra large) in the control panel, video options.

Problem is, when I launch the game using this scale, the game intro and the main menu looks incredible big (way larger than my screen). All I can see is a small (the upper left) part of the game menu wallpaper and I'm unable to see or access the game options (start game, load, etc.).

I solved this issue right-clicking the game’s shortcut and then clicked "Properties", "Compatibility" tab, and selected "Disable Display Scaling On High DPI Settings". That's it.

Important: Amnesia looks great in 3840x2160 res: the game itself was not affected by this issue, only the intro lanimation (Frictional logo) and game menu.

A question: is this a game issue in modern hi res monitors/TVs that needs to be fixed in the future?

Sorry to be such a noob, here. Thanks, anyway

[Googolplex]

Just wondering about that old hpl date.
But yeah, you are right. Amnesia's font and gui is too small at this high resolutions. A fix would be great, because 4K becomes more and more to the standard.