The demo (or the full game) wont start, i just get an error message? Intel Chipsets

[lolneel]

Drivers can be corrupt, the reason to do it is to clean the old ones out completely and get a fresh install.

You can also look over the settings, perhaps SLI is activated, even though you only have one card and not using it this can cause troubles. So turn that off if possible. You can also turn off any other settings that are set to be forced if you have and see if that helps.

I re-installed the video drivers and the game starts fine now. Thanks for the support. Great game!

[jens]

Glad to hear!

[security45]

hi i get the same message i am completely computer literate when it come to graphics cards and stuff so cam u please help me someone thx


here is the thing u need i guess

-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel Cantiga
Version: 2.0.0 - Build 7.15.10.1666
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 2
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 7
Max color render targets: 7
Packed depth-stencil: 0
Texture float: 0
GLSL Version: 1.10 - Intel Build 7.15.10.1666
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
ERROR: Failed to compile GLSL shader 'c:/program files (x86)/steam/steamapps/common/amnesia the dark descent demo/core/shaders/deferred_base_vtx.glsl'!
Shader code:
-------------------
[0001] ////////////////////////////////////////////////////////
[0002] // Deferred Base - Vertex Shader
[0003] //
[0004] //
[0005] ////////////////////////////////////////////////////////
[0006] #version 120
[0007]
[0008] //---------------------------------------------
[0009]
[0010]
[0011]
[0012]
[0013]
[0014]
[0015] //32 bit G-Buffer
[0016]
[0017]
[0018]
[0019]
[0020]
[0021]
[0022]
[0023]
[0024]
[0025]
[0026]
[0027]
[0028]
[0029] //---------------------------------------------
[0030]
[0031] ///////////////////////////////
[0032] // Main program
[0033] void main()
[0034] {
[0035] //////////////////////
[0036] // Position
[0037] gl_Position = ftransform();
[0038]
[0039]
[0040] //////////////////////
[0041] // Color
[0042]
[0043]
[0044] //////////////////////
[0045] // Uv
[0046]
[0047]
[0048] //////////////////////
[0049] // Normals
[0050]
[0051]
[0052] //////////////////////
[0053] // Normalmapping
[0054]
[0055]
[0056] //////////////////////
[0057] // Parallax
[0058]
[0059]
[0060] //////////////////////
[0061] // Deferring (G-Buffer)
[0062]
[0063]
[0064]
[0065]
[0066] //////////////////////
[0067] // Deferring (Lights)
[0068]
---------------------
Compile log:
---------------------
ERROR: 0:6: '' : Version number not supported by GL2

---------------------
ERROR: Couldn't create program 'deferred_base_vtx.glsl'
ERROR: Could not load material 'Deferred' shader 'deferred_base_vtx.glsl'
ERROR: Failed to compile GLSL shader 'c:/program files (x86)/steam/steamapps/common/amnesia the dark descent demo/core/shaders/deferred_base_vtx.glsl'!
Shader code:
-------------------
[0001] ////////////////////////////////////////////////////////
[0002] // Deferred Base - Vertex Shader
[0003] //
[0004] //
[0005] ////////////////////////////////////////////////////////
[0006] #version 120
[0007]
[0008] //---------------------------------------------
[0009]
[0010]
[0011]
[0012]
[0013]
[0014]
[0015] //32 bit G-Buffer
[0016]
[0017]
[0018]
[0019]
[0020]
[0021]
[0022]
[0023]
[0024]
[0025]
[0026]
[0027]
[0028]
[0029] //---------------------------------------------
[0030]
[0031] ///////////////////////////////
[0032] // Main program
[0033] void main()
[0034] {
[0035] //////////////////////
[0036] // Position
[0037] gl_Position = ftransform();
[0038]
[0039]
[0040] //////////////////////
[0041] // Color
[0042]
[0043]
[0044] //////////////////////
[0045] // Uv
[0046]
[0047]
[0048] //////////////////////
[0049] // Normals
[0050]
[0051]
[0052] //////////////////////
[0053] // Normalmapping
[0054]
[0055]
[0056] //////////////////////
[0057] // Parallax
[0058]
[0059]
[0060] //////////////////////
[0061] // Deferring (G-Buffer)
[0062]
[0063]
[0064]
[0065]
[0066] //////////////////////
[0067] // Deferring (Lights)
[0068]
---------------------
Compile log:
---------------------
ERROR: 0:6: '' : Version number not supported by GL2

---------------------
ERROR: Couldn't create program 'deferred_base_vtx.glsl'
ERROR: Could not load material 'WireFrame' shader 'deferred_base_vtx.glsl'
ERROR: Failed to compile GLSL shader 'c:/program files (x86)/steam/steamapps/common/amnesia the dark descent demo/core/shaders/deferred_base_vtx.glsl'!
Shader code:
-------------------
[0001] ////////////////////////////////////////////////////////
[0002] // Deferred Base - Vertex Shader
[0003] //
[0004] //
[0005] ////////////////////////////////////////////////////////
[0006] #version 120
[0007]
[0008] //---------------------------------------------
[0009]
[0010]
[0011]
[0012]
[0013]
[0014]
[0015] //32 bit G-Buffer
[0016]
[0017]
[0018]
[0019]
[0020]
[0021]
[0022]
[0023]
[0024]
[0025]
[0026]
[0027]
[0028]
[0029] //---------------------------------------------
[0030]
[0031] ///////////////////////////////
[0032] // Main program
[0033] void main()
[0034] {
[0035] //////////////////////
[0036] // Position
[0037] gl_Position = ftransform();
[0038]
[0039]
[0040] //////////////////////
[0041] // Color
[0042]
[0043]
[0044] //////////////////////
[0045] // Uv
[0046]
[0047]
[0048] //////////////////////
[0049] // Normals
[0050]
[0051]
[0052] //////////////////////
[0053] // Normalmapping
[0054]
[0055]
[0056] //////////////////////
[0057] // Parallax
[0058]
[0059]
[0060] //////////////////////
[0061] // Deferring (G-Buffer)
[0062]
[0063]
[0064]
[0065]
[0066] //////////////////////
[0067] // Deferring (Lights)
[0068]
---------------------
Compile log:
---------------------
ERROR: 0:6: '' : Version number not supported by GL2

---------------------
ERROR: Couldn't create program 'deferred_base_vtx.glsl'
ERROR: Could not load material 'Simple' shader 'deferred_base_vtx.glsl'
ERROR: Drivers does not support packed depth and stencil!
ERROR: Drivers does not support packed depth and stencil!
ERROR: Frame buffer 'Deferred_GBuffer_Depth' is not complete! Missing attachments!
ERROR: Could not create frame buffer with only depth for Deferred renderer type: 0!
FATAL ERROR: Renderer #0 could not be initialized! Make sure your graphic card drivers are up to date. Check log file for more information.

[KickyMcAssington]

I've got windows 7 64 bit, and a Nvidia gforce 8800, that HAS to be supported.. This is a fresh install of windows from 2 months ago, Nvidia hasn't updated my drivers since then.
I get the same error as the first guy:
"FATAL ERROR: Renderer #0 could not be initialized! Make sure your graphic card drivers are up to date. Check log file for more information."

I pre-ordered the game and am pretty disappointed it looks like it wont run, I'm hoping you pull though and patch the demo so I know my money wont be wasted.
hpl.log is attached

*edit*Problem solved!
I did have to uninstall my display drivers and reinstall. I feel bad for discounting this solution, but as usual the real trouble comes from Microsoft. It turns out windows 7 will automatically install old display drivers as soon as you boot up even after you've just uninstalled your drivers and are rebooting to fully uninstall. The solution is to FULLY disable windows automatic update so it wont install out of date drivers before you can install a fresh driver. The instructions i followed were in a reply from this thread:Stopping win7 driver autoinstall

[jens]

security45, the intel card might not be capable of running the game.
But go to Intel web site, look for a driver download section (probably under support), seach your manuals for what motherboard/integrated graphics chip you have and then find the latest driver for it.

In Windows, go to Add/Remove Software (programs maybe it is called) and locate the intel graphics driver, uninstall it, reboot the computer and then install the new driver you download from intels web site.

[perpetualmind]

well, iv just installed the newest driver for my chipset I could find, and the exact same message is popping up whenever i try play the demo.
im going to un-install it and try go through the whole process alot more deliberately and carefully to see if it has any better effect.

is there anything else i could do that could help?
or is the problem solely with the chipset driver?

edit:
iv tried re-installing the driver again, but its still not working.
i uninstalled the chipset drivers, re-booted the computer, installed the new driver, re-booted, but still not working.

i noticed somebody mentioned windows trying to install a driver automatically that stops it working, so il have a look in to that.

[keeveek]

Ive got the same problem, but the logs show nothing useful. The funny thing is, i've got the same error (failed to initialize renderer blahblah when im trying to run your graphics TEST)

Ive got Radeon x1350 video card. I know it's not the best, but i manage to play Dragon Age on that card!

Code: (Select All)

-------- THE HPL ENGINE LOG ------------
Engine build ID 20100819012504

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
  Available OpenAL devices:
   0. Generic Software on SoundMAX HD Audio(OpenAL default)
  Trying to open device 'Generic Software on SoundMAX HD Audio'... Success!
  Number of mono sources: 32
  Streaming setup: 2 Buffers x 524288 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
Deleting all sets
Deleting all skins
Deleting all gfx elements
Deleting all materials
--------------------------------------------------------

Exiting Generate Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Resources Module
--------------------------------------------------------
Done with fonts
Done with scripts
Done with particles
Done with sounds
Done with meshes
Done with materials
Done with Gpu programs
Done with images
Destroyed all textures
Done with sound entities
Done with animations
Done with ent files
All resources deleted
--------------------------------------------------------

Exiting Physics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting System Module
--------------------------------------------------------
--------------------------------------------------------

Deleting game setup provided by user
- Deleting lowlevel stuff.
  Physics
  Sound
  Input
  Resources
  System
  Graphics
  Haptic
HPL Exit was successful!

[perpetualmind]

Well, iv tried everything I could think of.
Its just not making any difference, the game still wont run.
Im devastated!
I have the full game downloaded, installed and ready to play but I cant get to it!

Is there any chance that there will be a patch in the future that will make it playable on more Intel cards/chips?
Or will I just have to sit and pray they make a better driver soon?

[Mr.Giggles]

we must press this issue forward for patch!! btw i have the same problem and i bought the game fully downloaded it and everything i have an Intel integrated g45/53 express chip set damn you Intel!!!! and your integration of all chipsets :C

---

i have uninstalled and reinstalled each thing manually at least i think manually time and time again nothing happens i give up T.T btw can you give a step by step for manually installing it maybe i got confused by what you mean or somthing

---

[perpetualmind]

I dont thing giving a step by step would really help.
Iv done it all a few times over now and it plainly makes no difference at all.
I think Intel chipsets just dont work for us.
Its particularly annoying because apparently the game SHOULD run fine with mine, it just doesnt.
I got to play the game for about half an hour on my friends computer and it was AMAZING.

Lots of times Frictional have said that they want the game to be very accesable, so I hope they would be interested on making a patch of some kind for us unlucky enough to be stuck with the damnable Intel Chipsets.