Game crashes upon starting

01-08-2017, 04:01 AM

I have run through the troubleshooting guide and can't figure this out. I've got the game on steam and I haven't been able to start it once because everytime I click play the game starts to open but then immediately crashes. It doesn't get to any opening images or anything, just a black screen followed by the window's 'not responding' message.

attached my hol.log if that helps

Many thanks

**Romulator** · 01-08-2017, 07:45 AM

Hello! It appears you haven't attached the log - you can just open it in a Text Editor such as Notepad and copy and paste the contents here if it helps at all!

Does anything happen if you try to launch the game manually? Right click SOMA in your Steam Library, and select properties. Under the Local Files Tab, choose "Browse Local Files" and try running Soma.exe manually and see if any error messages occur.

01-08-2017, 09:28 PM

(01-08-2017, 07:45 AM)Aceromulator Wrote: Hello! It appears you haven't attached the log - you can just open it in a Text Editor such as Notepad and copy and paste the contents here if it helps at all!

Does anything happen if you try to launch the game manually? Right click SOMA in your Steam Library, and select properties. Under the Local Files Tab, choose "Browse Local Files" and try running Soma.exe manually and see if any error messages occur.

Sorry, didn't realize the attachment didn't upload. Launching the game manually is no different than through steam: a black screen followed by the SOMA is not responding message. The text file is too large to paste whole here, or to a pastebin. I attached the first part of the log.

Loading data from cloud storage
--------------------------------------------------------
Files on steam cloud:
No could files found!
Time: 0
--------------------------------------------------------

Version 1.102
-------- THE HPL ENGINE LOG ------------
Creating Engine Modules
--------------------------------------------------------
Creating job manager with 7 threads and 1024 jobs
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
Creating script module
Creating lipsync module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: -1x-1 bpp:32 rr: 60 fs:0 ms:0 driver: 0 cap:'SOMA Loading...' pos Sad

-1x-1)
Available drivers:
(0) - 'windows'
(1) - 'dummy'
Creating window: (-1,-1) 1600 x 900 - 32 bpp flags: 3
Setting display mode: 1600 x 900 - 32 bpp 60 hz
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel® HD Graphics 3000
Version: 3.1.0 - Build 9.17.10.4229
Max texture image units: 16
Max texture coord units: 8
Max texture buffer size: 65536
Max texture array slices: 256
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Texture compression 3DC: 0
Texture sRGB: 1
Geometry Instancing: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.40 - Intel Build 9.17.10.4229
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
Max vertex uniforms: 0
Max fragment uniforms: 1024
OGL ATIFragmentShader: 0
Tesselation: 0
MultiBindTex: 0
ERROR: Failed to compile GLSL shader ''!
Shader code:
-------------------
[0001] #version 330
[0002] #extension GL_ARB_explicit_attrib_location : enable
[0003] #extension GL_ARB_uniform_buffer_object : enable
[0004] #extension GL_ARB_shading_language_420pack: enable
[0005] ////////////////////////////////////////////////////////
[0006] // Deferred Skybox - Fragment Shader
[0007] //
[0008] // samples a cubemap skybox
[0009] ////////////////////////////////////////////////////////
[0010]
[0011]
[0012]
[0013] layout(binding = 0) uniform samplerCube aSkyMap;
[0014]
[0015] in vec4 px_vPosition;
[0016] in vec4 px_vTexCoord0;
[0017] in vec4 px_vColor;
[0018] layout(location = 0) out vec4 out_vColor;
[0019]
[0020] void main()
[0021] {
[0022] vec4 px_vPosition = gl_FragCoord;
[0023] bool px_bFrontFacing = gl_FrontFacing;
[0024] int px_lPrimitiveID = gl_PrimitiveID;
[0025]
[0026]
[0027] vec4 vFinalColor;
[0028]
[0029] ////////////////////
[0030] //Diffuse
[0031] vFinalColor = texture(aSkyMap, px_vTexCoord0.xyz);
[0032]
[0033] //Convert color to linear space if needed
[0034]
[0035] vFinalColor.rgb = pow(vFinalColor.rgb, vec3(2.2));
[0036]
[0037]
[0038]
[0039] // Multiply with 8.0 to increase precision
---------------------

01-09-2017, 01:04 AM

(01-08-2017, 07:45 AM)Aceromulator Wrote: Hello! It appears you haven't attached the log - you can just open it in a Text Editor such as Notepad and copy and paste the contents here if it helps at all!

Does anything happen if you try to launch the game manually? Right click SOMA in your Steam Library, and select properties. Under the Local Files Tab, choose "Browse Local Files" and try running Soma.exe manually and see if any error messages occur.

I am having the same problem as well. Black screen, no logo, crashes with an error message that says soma.exe is not responding.

(01-09-2017, 01:04 AM)theratoygenius Wrote:
(01-08-2017, 07:45 AM)Aceromulator Wrote: Hello! It appears you haven't attached the log - you can just open it in a Text Editor such as Notepad and copy and paste the contents here if it helps at all!

Does anything happen if you try to launch the game manually? Right click SOMA in your Steam Library, and select properties. Under the Local Files Tab, choose "Browse Local Files" and try running Soma.exe manually and see if any error messages occur.

I am having the same problem as well. Black screen, no logo, crashes with an error message that says soma.exe is not responding.

I am not sure if it attached properly, so here is the first part of my log.
Version 1.102
-------- THE HPL ENGINE LOG ------------
Creating Engine Modules
--------------------------------------------------------
Creating job manager with 3 threads and 1024 jobs
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
Creating script module
Creating lipsync module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: -1x-1 bpp:32 rr: 60 fs:0 ms:0 driver: 0 cap:'SOMA Loading...' pos Sad

-1x-1)
Available drivers:
(0) - 'windows'
(1) - 'dummy'
Creating window: (-1,-1) 1366 x 768 - 32 bpp flags: 3
Setting display mode: 1366 x 768 - 32 bpp 60 hz
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel® HD Graphics 3000
Version: 3.1.0 - Build 9.17.10.4229
Max texture image units: 16
Max texture coord units: 8
Max texture buffer size: 65536
Max texture array slices: 256
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Texture compression 3DC: 0
Texture sRGB: 1
Geometry Instancing: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.40 - Intel Build 9.17.10.4229
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
Max vertex uniforms: 0
Max fragment uniforms: 1024
OGL ATIFragmentShader: 0
Tesselation: 0
MultiBindTex: 0
ERROR: Failed to compile GLSL shader ''!
Shader code:
-------------------
[0001] #version 330
[0002] #extension GL_ARB_explicit_attrib_location : enable
[0003] #extension GL_ARB_uniform_buffer_object : enable
[0004] #extension GL_ARB_shading_language_420pack: enable
[0005] ////////////////////////////////////////////////////////
[0006] // Deferred Skybox - Fragment Shader
[0007] //
[0008] // samples a cubemap skybox
[0009] ////////////////////////////////////////////////////////
[0010]
[0011]
[0012]
[0013] layout(binding = 0) uniform samplerCube aSkyMap;
[0014]
[0015] in vec4 px_vPosition;
[0016] in vec4 px_vTexCoord0;
[0017] in vec4 px_vColor;
[0018] layout(location = 0) out vec4 out_vColor;
[0019]
[0020] void main()
[0021] {
[0022] vec4 px_vPosition = gl_FragCoord;
[0023] bool px_bFrontFacing = gl_FrontFacing;
[0024] int px_lPrimitiveID = gl_PrimitiveID;
[0025]
[0026]
[0027] vec4 vFinalColor;
[0028]
[0029] ////////////////////
[0030] //Diffuse
[0031] vFinalColor = texture(aSkyMap, px_vTexCoord0.xyz);
[0032]
[0033] //Convert color to linear space if needed
[0034]
[0035] vFinalColor.rgb = pow(vFinalColor.rgb, vec3(2.2));
[0036]
[0037]
[0038]
[0039] // Multiply with 8.0 to increase precision
---------------------

**Romulator** · 01-09-2017, 02:26 AM

Both of you are running an Intel HD Graphics 3000 which is is not supported by SOMA, as in, the game will not run on those systems for SOMA requires OpenGL v3.3.0 minimum, whereas your Intel HD Graphics only reaches 3.1.0.

If either of you have an integrated Intel Graphics Card but also a secondary Graphics Card on your system, go here and look at Question 3: https://www.frictionalgames.com/forum/thread-30644.html

Beyond that, not much more we can do (see Question 4 in the above link).

Romulator · 02-10-2017, 11:03 PM

Spoiler below!

-- Text placed in Spoiler tag to avoid unnecessary scrolling
- Romulator

**Mudbill** · 02-10-2017, 11:24 PM

Firstly, that log will do us no good. If you want to report a crash, use the hpl.log from your Documents folder.

Second, I see you're trying to start Amnesia, but this thread is for SOMA. I suggest you create your own thread in the Amnesia subforums if you need help.

**Romulator** · 02-11-2017, 03:12 AM

Hi there arschery. As Mudbill has suggested, it is recommended you make a separate thread for this issue -- you could be having a completely different issue to this particular thread, such is the case for you're running Amnesia: The Dark Descent and not SOMA.

Here is a link to Amnesia's Technical Support subforum. Please consider reading the Troubleshooting Guide, and if you are still having trouble, follow the instructions in Problem X of the Troubleshooting Guide to find the hpl.log and explain what is wrong.

It has been over a month since OP has posted, so I will close this thread. Please feel free to send me a PM if it should be reopened.