Game crashes when moving from the Nave to the Chancel

[gradford]

Dear Frictional Games:

I love Amnesia, but the game won't let me finish.

When I move through the door from the Nave to the Chancel, the screen flickers, and goes completely white.

When I click on the mouse, I get a message saying "Amensia.exe" is not responding.

I have reinstalled the game, and get the same problem. I also downloaded and installed the patch, but, again, the same problem. The game repeatedly crashes on me when I try to enter the Chancel.

Hope you can help!

Gary

[xiphirx]

hpl.log from my documents/amnesia/main

[gradford]

hpl.log from my documents/amnesia/main

Thanks, but what does this mean? (Sorry if I sound stupid)

[xiphirx]

attach the file hpl.log from my documents/Amnesia/Main

[gradford]

Hi there:

Is this what you need?


Version 1.10 - sC73D3029-539
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: ATI Technologies Inc.
Renderer: ATI Radeon HD 4550
Version: 3.2.9405 Compatibility Profile Context
Max texture image units: 16
Max texture coord units: 16
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.50
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 1
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Realtek High Definition Audio)(OpenAL default)
Trying to open device 'Generic Software on Speakers (Realtek High Definition Audio)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1027 ms
Entities: 173 ms
Compilation: 1 ms
Total: 1209 ms
Meshes created: 25
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'Gary' Path: 'C:\Users\Radford\Desktop\Documents/Amnesia/Main/Gary/'
-------- BEGIN LOAD FROM C:\Users\Radford\Desktop\Documents/Amnesia/Main/Gary/AutoSave_Chancel_2011_1_6_18_47_40_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '22_torture_chancel.map' ---------

[xiphirx]

Is this off of steam? If so, please check the integrity of your game files.

[gradford]

Is this off of steam? If so, please check the integrity of your game files.

I didn't purchase this through Steam - I purchased the game directly from Frictional.

[jens]

Have you tried loading an earlier save and then go to the chancel again? So start from a save in the nave and try again.

[gradford]

Yes, I tried that.

I open the door from the Nave to the Chancel, I get the cut-screen graphic, and the music plays.

Then the screen goes white, like it does when Daniel has his reveries, and the music and sound effects keep playing, but the white screen remains.

When I touch the left button on the mouse, I get a message saying "Amnesia.exe is not responding."

This happens when I "continue" the game. It also happens when I try and back into the Chancel from a previous saved game, which do load, BTW.

[jens]

Hm, really strange, maybe temporary turn all settings to lowest possible only to see if it then works to go from the nave to the chancel.