[split] Troubleshooting Guide - Look here before posting!

[VanityNightwing]

I just bought this game, but I'm unable to start it. All I get is a message telling me that the game crashed because of an Exception Access Violation. Help?

[Tanshaydar]

Do you have an Intel card?
If so, it's below min. system requirements. There is nothing FG can do about it.
If not, following steps above will probably solve the problem.

[VanityNightwing]

To be honest, I'm not sure. I'm not very tech savvy and I inherited this computer from my step-sister.

[Tanshaydar]

You can post your hpl.log in the Documents\Amnesia\Main folder.

[Smalttrain]

Hey guys, Im sure you get this a lot but I recently found out about this game from watching a video and it got me very interested. I saw it was available on steam, and I wanted to try the demo before I got it. Once I started up the demo, I realized it wasn't going to be easy... from crashing to runtime errors, I'm really starting to question if I should get it. I've tried looking at the guides and ect, I've also downloaded new drivers for my computer. If you could be any help please do, I realllllly want to play this.

Ill post my hpl.log
Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 800x600 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 800 x 600 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: NVIDIA Corporation
Renderer: GeForce GTS 250/PCI/SSE2
Version: 3.3.0
Max texture image units: 32
Max texture coord units: 8
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 3.30 NVIDIA via Cg compiler
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 0
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Razer Megalodon)(OpenAL default)
1. Generic Software on Digital Output(RCA+Optical) (Realtek High Definition Audio)
2. Generic Software on Speakers (Realtek High Definition Audio)
3. Generic Software on Realtek Digital Output (Realtek High Definition Audio)
Trying to open device 'Generic Software on Speakers (Razer Megalodon)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
- DEMO VERSION -
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 498 ms
Entities: 164 ms
Compilation: 1 ms
Total: 670 ms
Meshes created: 22
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'asd' Path: 'C:\Users\Will\Documents/Amnesia/MainDemo/asd/'

[VanityNightwing]

How do i find my hpl.log?

[jens]

You home folder\My Documents\Amnesia\Main\

[unholygod90]

Post the hpl.log file from My Documents/Amnesia/Main

Sounds like it is not using the nvidia card, rather the intel integrated, the hpl.log file will show if this is the case. You should be able to specify to use the nvidia card by making a profile for the game in the nvidia control panel.

Ah! Victory! I followed your profile settings advice (I missed it when I read the first time). Thanks so much! Back to the game I love!