Not starting

**Tanshaydar** · 06-20-2011, 10:09 PM

(06-20-2011, 10:08 PM)Wiisper Wrote:
(06-20-2011, 10:05 PM)Tanshaydar Wrote: Open Launcher and tell us what graphic card it shows as Video device:
The game doesn't open at all, it shows a black screen and then give me a black box error.

Not the game, the Launcher.

**Wiisper** · 06-20-2011, 10:10 PM

(06-20-2011, 10:05 PM)plutomaniac Wrote:
(06-20-2011, 09:54 PM)Wiisper Wrote: right click on "amnesia.exe" in the redist folder -> solve compatibility problems -> let it run -> try the recommended settings -> click on "start program button" -> and then the new error comes to life (it doesn't pop up but it appears in the background)
the recommender settings are Windows xp SP2

So by doing that, the 2nd error reapers. Good. After the error appearance I want you to attach me the HPL.log file again. At the end of solve compatibility problems make sure you save the changes and then without running the game again give me the file.

The hpl.log shows no changes after the error appears, I added it anyway

(06-20-2011, 10:09 PM)Tanshaydar Wrote:
(06-20-2011, 10:08 PM)Wiisper Wrote:
(06-20-2011, 10:05 PM)Tanshaydar Wrote: Open Launcher and tell us what graphic card it shows as Video device:
The game doesn't open at all, it shows a black screen and then give me a black box error.

Not the game, the Launcher.

Launcher does completely nothing, not even a black screen

**plutomaniac** · 06-20-2011, 10:25 PM

Ok, since you can read hpl.log, if I ask it again and there is no change you don't have to reupload it - just tell me.

What do you mean? The launcher should look like that:

[Image: Amnesia.jpg?t=1296333941]

**Wiisper** · 06-20-2011, 10:29 PM

(06-20-2011, 10:25 PM)plutomaniac Wrote: Ok, since you can read hpl.log, if I ask it again and there is no change you don't have to reupload it - just tell me.

What do you mean? The launcher should look like that:

It isn't even coming that far, launcher doesn't even start up that is were it goes all wrong I guess.

**Tanshaydar** · 06-20-2011, 11:30 PM

(06-20-2011, 10:29 PM)Wiisper Wrote: It isn't even coming that far, launcher doesn't even start up that is were it goes all wrong I guess.

Launcher works even for unsupported graphic cards. There must be something wrong in your installation or user rights.

**plutomaniac** · 06-20-2011, 11:41 PM

(06-20-2011, 10:29 PM)Wiisper Wrote:
(06-20-2011, 10:25 PM)plutomaniac Wrote: Ok, since you can read hpl.log, if I ask it again and there is no change you don't have to reupload it - just tell me.

What do you mean? The launcher should look like that:

It isn't even coming that far, launcher doesn't even start up that is were it goes all wrong I guess.

No, the launcher is something different but it may be affected by the lack of the game to find a graphics card. After trying to start the launcher again attach here the file launcher.log found under Documents\Amnesia\Main. I suspect it will report the same problem as HLP.log.

**Wiisper** · 06-21-2011, 08:21 AM

(06-20-2011, 11:41 PM)plutomaniac Wrote:
(06-20-2011, 10:29 PM)Wiisper Wrote:
(06-20-2011, 10:25 PM)plutomaniac Wrote: Ok, since you can read hpl.log, if I ask it again and there is no change you don't have to reupload it - just tell me.

What do you mean? The launcher should look like that:

It isn't even coming that far, launcher doesn't even start up that is were it goes all wrong I guess.

No, the launcher is something different but it may be affected by the lack of the game to find a graphics card. After trying to start the launcher again attach here the file launcher.log found under Documents\Amnesia\Main. I suspect it will report the same problem as HLP.log.

There is no launcher.log in the main folder, but when i let windows run its compatibility problems dialog on it I get the same error as with amnesia.exe.

**plutomaniac** · 06-21-2011, 08:43 AM

Let's try something else. Uninstall the game completely. Go to C:\Users\-YOUR-USER-NAME-\AppData\Local\VirtualStore\Program Files\ and delete the whole folder of Amnesia there. Also, go to Documents and delete the folders HLP2 and Amnesia. Install the game back and make sure v1.2 update is installed. Try to start the launcher, not the game yet. Lets get the launcher started first.

**Wiisper** · 06-21-2011, 09:00 AM

(06-21-2011, 08:43 AM)plutomaniac Wrote: Let's try something else. Uninstall the game completely. Go to C:\Users\-YOUR-USER-NAME-\AppData\Local\VirtualStore\Program Files\ and delete the whole folder of Amnesia there. Also, go to Documents and delete the folders HLP2 and Amnesia. Install the game back and make sure v1.2 update is installed. Try to start the launcher, not the game yet. Lets get the launcher started first.

There was no HLP2 folder and there was no folder in AppData.
After reinstalling and only trying the launcher there was no hpl.log created nor a launcher.log

**plutomaniac** · 06-21-2011, 09:20 AM

(06-21-2011, 09:00 AM)Wiisper Wrote: There was no HLP2 folder and there was no folder in AppData. After reinstalling and only trying the launcher there was no hpl.log created nor a launcher.log

Did the launcher started? So, nothing happens with the launcher. It just does not start. Right? When you double click it do you see anything? In task manager is launcher.exe running?