Game crashes when exiting 'Outside'

[walli13]

When trying to leave the outside, in BP, the game crashes and i get a:

EXCEPTION_ACCESS_VIOLATION

The three suggestions the game gives me there don't really apply (though I suppose i could look into updating, but my computer is only a year old.)

The game ran perfectly up until there.

[jens]

Have you tried re-installing the game? Or if on Steam to verify the cache integrity on the game in Steam?

[walli13]

The only thing I'm nervous about reinstalling it, is it erasing all the saves.
I'm not quite sure how to do the second part of that suggestion though...but I'll check.

[plutomaniac]

the saves will not be deleted, you can find then at Documents

[Robby]

Inside "Documents" there should be a folder named "Penumbra" or something like that. That should contain all your save files.

Just like plutomaniac said.

[walli13]

Okay, I reinstalled it and I'm still having the same problem.... :/

[Robby]

Try posting the hpl.log that is in the Documents. Inside the Penumbra folder. It may not make sense, but it could reveal the problem.