A little help please?

**OneDeadPony** · 02-13-2013, 06:46 PM

I have the Steam version of Amnesia and it will not start up. I'm getting the error message

"Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 0023:00000000"

I've checked the forums here already about graphic drivers and updates and anything that might apply, but nothing fits it seems.

I am running on Windows 8(desktop, not laptop) with an AMD A10-5800K APU with Radeon HD Graphics. I've checked the driver and it said it was up to date. I also have 8 Gb of RAM if that helps with anything.

So thanks in advance, any help is appreciated greatly, and sorry in advance if I missed something, I've got a bit of a cold so I'm not thinking 100% straight it feels.

**TheBlastPassage** · 02-13-2013, 07:00 PM

Read this troubleshooting guide. And attach HPL.log file found under Documents/Amnesia/Main

**OneDeadPony** · 02-13-2013, 07:52 PM

(02-13-2013, 07:00 PM)TheBlastPassage Wrote: Read this troubleshooting guide. And attach HPL.log file found under Documents/Amnesia/Main

I've read it, and nothing seems to work so far, and how do I attach the HPL.log? I found it, I just don't know if I should copy/paste or if there is a button to do so when posting.

Edit: Never mind, I found it.

**plutomaniac** · 02-13-2013, 09:02 PM

You have no graphics card drivers installed or they are corrupted. Check the graphics card guide for that, questions 2 & 3.

**OneDeadPony** · 02-13-2013, 10:24 PM

Ok, found something I missed earlier when looking through those, thanks a ton!