Penumbra Episode one crashes when launching

**Steam** · 05-01-2008, 10:55 AM

Hey all,
I minstalled Penumbra episode one, but when I try to launch it crashes and a black box appears.
My System is Windows XP Home Edition 512mb, 2.1GHZ, NividaGeforce FX5200.
There is standing in the Black Box:
Penumbra.exe caused anEXCEPTION_ACCESS_VIOLATION in module
nvopenal.dll at 001B:039090CA

Hope somebody can help me!!

Thanks and best regards!!

**jens** · 05-01-2008, 11:28 AM

Update the drivers for the graphics card, go to nvidia.com and download the latest version.

Then uninstall the old driver, restart the computer and then install the new one to make sure it is updated properly.

**Steam** · 05-03-2008, 02:39 PM

jens Wrote:Update the drivers for the graphics card, go to nvidia.com and download the latest version.

Then uninstall the old driver, restart the computer and then install the new one to make sure it is updated properly.

Hello,
i did what you said but the crash still occurs. Can I do something else??

Thank you!!

**Thomas** · 05-03-2008, 09:53 PM

post the contents of hpl.log here.

It can be found in "my documents/penumbra overture/episode one/"

**Luis** · 05-04-2008, 10:48 AM

It seems your OpenAL hardware drivers are crashing. Did you install the latest patch?

Anyways, as Thomas said, post your hpl.log so we can check whats going on.

**Steam** · 05-06-2008, 11:39 AM

Luis Wrote:It seems your OpenAL hardware drivers are crashing. Did you install the latest patch?

Anyways, as Thomas said, post your hpl.log so we can check whats going on.

Hello all,

here is the hpl.log hope you can help me:

-------- THE HPL ENGINE LOG ------------

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating resource managers
Misc Creation
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init low level graphics
Setting video mode: 800 x 600 - 32 bpp
Init Glee...OK
Setting up OpenGL
Max texture image units: 16
Max texture coord units: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 8
Multisampling: 1
Vertex Program: 1
Fragment Program: 1
NV Register Combiners: 1
NV Register Combiners Stages: 8
ATI Fragment Shader: 0
Creating graphic systems
Creating Renderer2D
Renderer2D created
Creating Renderer3D
Load Renderer3D gpu programs:
Extrude
Diffuse
Fog
Creating fog textures: Solid Additive Alpha
init sky box
Renderer3D created
Creating screen buffers size 800.000000 : 600.000000
Creating programs
RendererPostEffects created
Adding engine materials
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL.
Trying to open software device...

**Steam** · 05-06-2008, 12:25 PM

Hello,

ande here I got the Hpl.log file from a other Computer where it doesnt run also:

-------- THE HPL ENGINE LOG ------------

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating resource managers
Misc Creation
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init low level graphics
Setting video mode: 800 x 600 - 32 bpp
Init Glee...OK
Setting up OpenGL
Max texture image units: 16
Max texture coord units: 8
Two sided stencil: 0
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 2
Multisampling: 0
Vertex Program: 1
Fragment Program: 0
NV Register Combiners: 0
NV Register Combiners Stages: 11
ATI Fragment Shader: 0
Creating graphic systems
Creating Renderer2D
Renderer2D created
Creating Renderer3D
Load Renderer3D gpu programs:
Extrude
Diffuse
Fog
Creating fog textures: Solid Additive Alpha
init sky box
Renderer3D created
Creating screen buffers size 800.000000 : 600.000000
ERROR: Couldn't create screenbuffer!
Creating programs
Could not find a working profile for cg file ''!
CG ERROR : The profile is not supported.
ERROR: Couldn't create program 'PostEffect_Blur_Rect_fp.cg'
Could not find a working profile for cg file ''!
CG ERROR : The profile is not supported.
ERROR: Couldn't create program 'PostEffect_Blur_2D_fp.cg'
Could not find a working profile for cg file ''!
CG ERROR : The profile is not supported.
ERROR: Couldn't create program 'PostEffect_Bloom_fp.cg'
ERROR: Couldn't load 'PostEffect_Bloom_fp.cg'!
Could not find a working profile for cg file ''!
CG ERROR : The profile is not supported.
ERROR: Couldn't create program 'PostEffect_Motion_fp.cg'
ERROR: Couldn't load 'PostEffect_Motion_fp.cg'!
Could not find a working profile for cg file ''!
CG ERROR : The profile is not supported.
ERROR: Couldn't create program 'PostEffect_DoF_fp.cg'
ERROR: Couldn't load 'PostEffect_DoF_fp.cg'!
RendererPostEffects created
Adding engine materials
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL.
Trying to open software device... Failed opening hardware device, using software
Device name: Generic Software
OpenAL Version Supported: 1.1
Number of channels: 32
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
Trying to load vertex program!
Success!
--------------------------------------------------------

Game Running
--------------------------------------------------------
Loading collada for 'maps/level00_01_boat_cabin.dae' took: 463 ms
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Bone 'joint1' is not attached to skin!
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
ERROR: Child body 'joint1' for joint 'sjoint2' in mesh 'boat_dynamicparaffin.dae' does not exist!
ERROR: Cannot find sub entity 'parrafinlight_joint1' in mesh 'boat_dynamicparaffin.dae'
Start Num Of: 118
Start Num Of: 1
Loading map 'level00_01_boat_cabin.dae' took: 8540 ms

**Thomas** · 05-06-2008, 12:52 PM

Hi,

First of all make sure that you patch the game:
http://support.frictionalgames.com/entry/66/

For the first computer something is wrong with the sound drivers. Check here:
http://support.frictionalgames.com/entry/78/

For the second computer. It is a problem with the graphics card. What card does that computer have? Make sure that the graphics card drivers are up to date.