Facebook Twitter YouTube Frictional Games | Forum | Privacy Policy | Dev Blog | Dev Wiki | Support | Gametee


Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Downloaded Amnesia via Steam - getting crashes
dontkillmejustine Offline
Junior Member

Posts: 8
Threads: 2
Joined: Jun 2013
Reputation: 0
#1
Solved: 8 Years, 8 Months, 3 Weeks ago Downloaded Amnesia via Steam - getting crashes

I was gifted Amnesia: The Dark Descent through Steam, and when I try to open it, it crashes after I press "launch". I'm using a 2007 Windows Vista and I have more than enough space on my computer for this game, but it crashes no matter what I do. What am I doing wrong here? How can I fix this?

EDIT: It is a Dell PC.
EDIT2: The error message reads as follows: "Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 001B:000000"... I have no idea what that means.
(This post was last modified: 07-13-2013, 05:05 PM by dontkillmejustine.)
07-13-2013, 04:54 PM
Find
RawkBandMan Offline
Posting Freak

Posts: 1,146
Threads: 35
Joined: Nov 2010
Reputation: 5
#2
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

Could you post your hpl.log located in the Documents/Amnesia/Main folder?

I've come to learn to not fear the living, nor the dead... But the monsters that hide in closets.
07-13-2013, 07:17 PM
Find
plutomaniac Offline
Super Moderator

Posts: 6,368
Threads: 45
Joined: May 2011
Reputation: 183
#3
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

What XxRoCkBaNdMaNxX said. Make sure you check the troubleshooting guide first.
07-14-2013, 12:11 AM
Find
dontkillmejustine Offline
Junior Member

Posts: 8
Threads: 2
Joined: Jun 2013
Reputation: 0
#4
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

(07-13-2013, 07:17 PM)XxRoCkBaNdMaNxX Wrote: Could you post your hpl.log located in the Documents/Amnesia/Main folder?

Here:
Spoiler below!
Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' posSad-1x-1)
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel Bear Lake B
Version: 1.4.0 - Build 7.14.10.1437
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 4
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 0
Max draw buffers: 13
Max color render targets: 21
Packed depth-stencil: 0
Texture float: 0
GLSL Version: (null)
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0


I checked the troubleshooting guide and I'm pretty sure I have the right drivers.

--Justine waits for you.--
07-14-2013, 04:38 PM
Find
jens Offline
Frictional Games

Posts: 4,093
Threads: 199
Joined: Apr 2006
Reputation: 202
#5
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

Unfortunately your Intel integrated graphics are not capable of running the game.
07-15-2013, 07:34 AM
Website Find
dontkillmejustine Offline
Junior Member

Posts: 8
Threads: 2
Joined: Jun 2013
Reputation: 0
#6
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

I'm planning on buying a new Dell Laptop in the fall (most likely windows 8 or windows 7) and I was wondering if those are compatible with the game. Or, is it possible to get a new graphics card instead of Intel...?

--Justine waits for you.--
07-15-2013, 02:56 PM
Find
Statyk Offline
Schrödinger's Mod

Posts: 4,390
Threads: 72
Joined: Sep 2011
Reputation: 241
#7
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

The problem isn't because of the operating system, it's the graphics card. What graphics card are you looking into getting? (or what one comes with the new laptop you are looking at)
07-16-2013, 04:42 AM
Find
dontkillmejustine Offline
Junior Member

Posts: 8
Threads: 2
Joined: Jun 2013
Reputation: 0
#8
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

These laptops are what I'm looking at; which one of them comes with a good graphics card? Or alternatively what graphics cards can I buy separately to go with the new computer?

https://www.amazon.com/registry/wishlist...date-added

--Justine waits for you.--
07-16-2013, 03:56 PM
Find
Statyk Offline
Schrödinger's Mod

Posts: 4,390
Threads: 72
Joined: Sep 2011
Reputation: 241
#9
Solved: 8 Years, 8 Months, 3 Weeks ago RE: Downloaded Amnesia via Steam - getting crashes

Both of them come with Intel HD Graphics Cards, which are unfit for Amnesia and generally cause a lot of problems. Perhaps look into another laptop/desktop. I'd recommend staying away from Intel HD Graphics and any of the cards listed in #1 here:
http://www.frictionalgames.com/forum/thread-11183.html
07-17-2013, 01:07 AM
Find




Users browsing this thread: 1 Guest(s)