Penumbra trilogi problem

[Gragab0409]

Hi. I bought my game in the steam sale. and when i try to play all three games they all crash

Overture crashes in the begining when i leave the ship.
Black plauge crashes in the begining when i collected all my things and went throug the ventelation shaft.
And Reqium crashes just in the begining when the maincharacter wake up.

Why? Please help.

I have Windows 10 and all the latest drivers yet it still crashes. but only in the begining of all the games.

[jens]

Please check troubleshooting guide and post hpl.log

[Gragab0409]

and where can i find that file?

[Romulator]

Problem X of this post will point you in the right direction: https://www.frictionalgames.com/forum/thread-21991.html

[Gragab0409]

okey. i have read the post but heres is 2 new problems
Problem number one, I cant find the Penumbra folders on my documents folder.
And problem number two. Where can I find this file? (HPL.log)

[jens]

If you can't find the penumbra folder in my documents, try searching for it using windows search. You'll find the hpl log in the folder.