Message: Quit Unexpectedly but I have a GMA X3100

[Jessica]

Not sure why Amnesia isn't working. I scanned the forum before I bought the game to make sure I had all the right hardware and I thought I did. I'm getting the message "The application Amnesia quit unexpectedly" "Mac OS X and other applications are not affected" " Click to Relaunch.." .. When I relaunch, I just get the same message over and over again. I've tried adjusting the games loading settings to the lowest possible to see if that was the problem and yet, I still get the same message. Below is all my macs info.. I read the forum where the other person had GMA 950 and his wasn't working, but I thought I read another forum on here before and if you have Intel GMA X3100, that supports Amnesia. Thanks for any help.

Graphics and Display:
Intel GMA X3100:

Chipset Model: GMA X3100
Type: Display
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Resolution: 1280 x 800
Depth: 32-Bit Color
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Built-In: Yes
Display Connector:
Status: No Display Connected

Hardware Overview:

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.1 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version (system): 1.31f1
Serial Number (system): RM8380SA0P0
Hardware UUID: 588AECA8-CDEA-59FE-A771-11EFC2C59C99
Sudden Motion Sensor:
State: Enabled

Memory Slots:

ECC: Disabled

BANK 0/DIMM0:

Size: 2 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2C00000000000000
Part Number: 0x3136485446323536363448592D3636374531
Serial Number: 0xDD3288C0

BANK 1/DIMM1:

Size: 2 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2C00000000000000
Part Number: 0x3136485446323536363448592D3636374531
Serial Number: 0xDD3288B8

[Urkle]

I only know of a few Linux users who have managed to get the Linux amnesia working on newer Intel cards (mainly due to the open source nature of the drivers)..

Otherwise I have not heard of anyone running the Mac version on the Intel cards at all. Unfortunately the Intel GMA X3100 is at the very LOW end (well. the 950 is lower) and only support OpenGL 2.0 (not 2.1) and thus certain extensions are not available that are required by Amnesia to run.

One thing you can do, is post your hpl.log file from starting the game.. It is located in ~/Library/Application Support/Frictional Games/Amnesia/Main/hpl.log.. This file will hopefully tell me what is failing. Also if you can get the crash dump details. Run the "Console" application to get access to the files. They will be under "User Diagnostic Reports".

[Jessica]

I only know of a few Linux users who have managed to get the Linux amnesia working on newer Intel cards (mainly due to the open source nature of the drivers)..

Otherwise I have not heard of anyone running the Mac version on the Intel cards at all. Unfortunately the Intel GMA X3100 is at the very LOW end (well. the 950 is lower) and only support OpenGL 2.0 (not 2.1) and thus certain extensions are not available that are required by Amnesia to run.

One thing you can do, is post your hpl.log file from starting the game.. It is located in ~/Library/Application Support/Frictional Games/Amnesia/Main/hpl.log.. This file will hopefully tell me what is failing. Also if you can get the crash dump details. Run the "Console" application to get access to the files. They will be under "User Diagnostic Reports".

---

Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20110406220531

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 640x480 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 640 x 480 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel Inc.
Renderer: Intel GMA X3100 OpenGL Engine
Version: 1.2 APPLE-1.5.48
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 4
Max color render targets: 4
Packed depth-stencil: 1
Texture float: 0
GLSL Version: 1.20
ShaderModel 2: 1
ShaderModel 3: 0
ShaderModel 4: 0
OGL ATIFragmentShader: 0

---

Okay, It took me a bit to find the console and crash report. Thank god for the internet and tutorials Here it is.. There were about 8 crash reports for Amnesia, but that's because I tried that many times to launch the program. They all said the same thing for "Exception Type: EXC_CRASH (SIGBUS)"

I'm getting a message that it won't let me post everything in one messages, it's saying i have to many images, so i'm going to send this to you in bits.

......

Okay, well that didn't work either.

I keep getting this message..
Please correct the following errors before continuing:

* The message you entered contained 14 images, while only 4 images per message are allowed. Please lower the image count in your message to meet the limit.



Process: Amnesia [461]
Path: /Users/jessicamarsh/Library/Application Support/Steam/SteamApps/common/amnesia the dark descent/Amnesia.app/Contents/MacOS/Amnesia
Identifier: com.frictionalgames.AmnesiaSteam
Version: 1.0.1.4 (6)
Code Type: X86 (Native)
Parent Process: launchd [78]

Date/Time: 2011-04-10 14:44:10.579 -0700
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 5AE7924D-3BCB-4ED0-8D75-9AB4E11D32FD

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

---

Do you need the info from Thread 0 and Thread 1, or the Binary images.. that seems to be there area where there are "to many images" .. though I don't have the foggiest idea what they are talking about..

[Urkle]

Specifically I need the line that tells me What the exception Type is, what the OS Version is, (which this is 10.5.8???) What the crashed thread is. And then Thread 0..n.. The binary images section I don't really need at all.

Now, from your HPL.log, one thing that concerns me is the "Version: " line below the Renderer.. It's listing that your system has an OpenGL 1.2 API instead of a 2.0 or 2.1.. Amnesia will definitely not run on that Leopard system (due to the old vbersion of OpenGL provided).

See this page http://developer.apple.com/graphicsimagi...index.html
for more information on the provided OpenGL.

[Jessica]

Specifically I need the line that tells me What the exception Type is, what the OS Version is, (which this is 10.5.8???) What the crashed thread is. And then Thread 0..n.. The binary images section I don't really need at all.

Now, from your HPL.log, one thing that concerns me is the "Version: " line below the Renderer.. It's listing that your system has an OpenGL 1.2 API instead of a 2.0 or 2.1.. Amnesia will definitely not run on that Leopard system (due to the old vbersion of OpenGL provided).

See this page http://developer.apple.com/graphicsimagi...index.html
for more information on the provided OpenGL.

---

Yes, This is a 10.5.8. With a 2.1 GHz Intel Core 2 Duo processor. I have really no idea what an OpenGL 1.2 API is.. or what it does. I'm going to send you the information from the threads in pieces. I see what you are talking about in the hpl.log
"Setting up OpenGL
Vendor: Intel Inc.
Renderer: Intel GMA X3100 OpenGL Engine
Version: 1.2 APPLE-1.5.48"
Are there different versions on GMA x3100 ? Is this something easily fixed/upgraded? Or would I need a new mac?

---

Thread 0:
0 ??? 0000000000 0 + 0
1 ...rictionalgames.AmnesiaSteam 0x002f1757 std::list<hpl::cBVTempArray, std::allocator<hpl::cBVTempArray> >::operator=(std::list<hpl::cBVTempArray, std::allocator<hpl::cBVTempArray> > const&) + 15239
2 ...rictionalgames.AmnesiaSteam 0x002b6168 std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 1656
3 ...rictionalgames.AmnesiaSteam 0x002b686e std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 3454
4 ...rictionalgames.AmnesiaSteam 0x002b943f std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 14671

---

Specifically I need the line that tells me What the exception Type is, what the OS Version is, (which this is 10.5.8???) What the crashed thread is. And then Thread 0..n.. The binary images section I don't really need at all.

Now, from your HPL.log, one thing that concerns me is the "Version: " line below the Renderer.. It's listing that your system has an OpenGL 1.2 API instead of a 2.0 or 2.1.. Amnesia will definitely not run on that Leopard system (due to the old vbersion of OpenGL provided).

See this page http://developer.apple.com/graphicsimagi...index.html
for more information on the provided OpenGL.

---

Yes, This is a 10.5.8. With a 2.1 GHz Intel Core 2 Duo processor. I have really no idea what an OpenGL 1.2 API is.. or what it does. I'm going to send you the information from the threads in pieces. I see what you are talking about in the hpl.log
"Setting up OpenGL
Vendor: Intel Inc.
Renderer: Intel GMA X3100 OpenGL Engine
Version: 1.2 APPLE-1.5.48"
Are there different versions on GMA x3100 ? Is this something easily fixed/upgraded? Or would I need a new mac?

---

Thread 0:
0 ??? 0000000000 0 + 0
1 ...rictionalgames.AmnesiaSteam 0x002f1757 std::list<hpl::cBVTempArray, std::allocator<hpl::cBVTempArray> >::operator=(std::list<hpl::cBVTempArray, std::allocator<hpl::cBVTempArray> > const&) + 15239
2 ...rictionalgames.AmnesiaSteam 0x002b6168 std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 1656
3 ...rictionalgames.AmnesiaSteam 0x002b686e std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 3454
4 ...rictionalgames.AmnesiaSteam 0x002b943f std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> >::_M_insert_aux(__gnu_cxx::__normal_iterator<hpl::cGpuShader_SamplerUnit*, std::vector<hpl::cGpuShader_SamplerUnit, std::allocator<hpl::cGpuShader_SamplerUnit> > >, hpl::cGpuShader_SamplerUnit const&) + 14671

---

5 ...rictionalgames.AmnesiaSteam 0x0028ff8b std::vector<NewtonCollision*, std::allocator<NewtonCollision*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<NewtonCollision**, std::vector<NewtonCollision*, std::allocator<NewtonCollision*> > >, NewtonCollision* const&) + 17995
6 ...rictionalgames.AmnesiaSteam 0x002910f8 std::vector<NewtonCollision*, std::allocator<NewtonCollision*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<NewtonCollision**, std::vector<NewtonCollision*, std::allocator<NewtonCollision*> > >, NewtonCollision* const&) + 22456
7 ...rictionalgames.AmnesiaSteam 0x002913dc std::vector<NewtonCollision*, std::allocator<NewtonCollision*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<NewtonCollision**, std::vector<NewtonCollision*, std::allocator<NewtonCollision*> > >, NewtonCollision* const&) + 23196
8 ...rictionalgames.AmnesiaSteam 0x001a5dfe void hpl::STLDeleteAll<std::vector<cLuxOption_ExtData*, std::allocator<cLuxOption_ExtData*> > >(std::vector<cLuxOption_ExtData*, std::allocator<cLuxOption_ExtData*> >&) + 25838
9 ...rictionalgames.AmnesiaSteam 0x001b0b78 void hpl::STLDeleteAll<std::vector<cLuxOption_ExtData*, std::allocator<cLuxOption_ExtData*> > >(std::vector<cLuxOption_ExtData*, std::allocator<cLuxOption_ExtData*> >&) + 70248
10 ...rictionalgames.AmnesiaSteam 0x00116eb0 std::vector<cEnginePSEmitter_SaveData, std::allocator<cEnginePSEmitter_SaveData> >::_M_fill_insert(__gnu_cxx::__normal_iterator<cEnginePSEmitter_SaveData*, std::vector<cEnginePSEmitter_SaveData, std::allocator<cEnginePSEmitter_SaveData> > >, unsigned long, cEnginePSEmitter_SaveData const&) + 100448
11 ...rictionalgames.AmnesiaSteam 0x002f70b7 void hpl::STLDeleteAll<std::vector<hpl::iSoundDeviceIdentifier*, std::allocator<hpl::iSoundDeviceIdentifier*> > >(std::vector<hpl::iSoundDeviceIdentifier*, std::allocator<hpl::iSoundDeviceIdentifier*> >&) + 12295
12 ...rictionalgames.AmnesiaSteam 0x00236942 void hpl::STLDeleteAll<std::vector<cLuxPreMenuSection*, std::allocator<cLuxPreMenuSection*> > >(std::vector<cLuxPreMenuSection*, std::allocator<cLuxPreMenuSection*> >&) + 2546

---

13 com.apple.Foundation 0x957e142a _nsnote_callback + 106
14 com.apple.CoreFoundation 0x921c047a __CFXNotificationPost + 362
15 com.apple.CoreFoundation 0x921c0753 _CFXNotificationPostNotification + 179
16 com.apple.Foundation 0x957de680 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
17 com.apple.Foundation 0x957e7ed8 -[NSNotificationCenter postNotificationName:object:] + 56
18 com.apple.AppKit 0x92512df2 -[NSApplication _postDidFinishNotification] + 125
19 com.apple.AppKit 0x92512d01 -[NSApplication _sendFinishLaunchingNotification] + 77
20 com.apple.AppKit 0x9248c81b -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 284
21 com.apple.AppKit 0x9248c014 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98
22 com.apple.Foundation 0x95806a9f -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655
23 com.apple.Foundation 0x958067af _NSAppleEventManagerGenericHandler + 223
24 com.apple.AE 0x9241b648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
25 com.apple.AE 0x9241b57e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
26 com.apple.AE 0x9241b425 aeProcessAppleEvent + 177
27 com.apple.HIToolbox 0x937e7981 AEProcessAppleEvent + 38
28 com.apple.AppKit 0x924898e9 _DPSNextEvent + 1189
29 com.apple.AppKit 0x92488f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
30 com.apple.AppKit 0x92481f9f -[NSApplication run] + 795
31 ...rictionalgames.AmnesiaSteam 0x002370e9 void hpl::STLDeleteAll<std::vector<cLuxPreMenuSection*, std::allocator<cLuxPreMenuSection*> > >(std::vector<cLuxPreMenuSection*, std::allocator<cLuxPreMenuSection*> >&) + 4505
32 ...rictionalgames.AmnesiaSteam 0x00002176 0x1000 + 4470

[Urkle]

You would at minimum need to upgrade to snow leopard to get the newer OpenGL API (think of it like direct x versions on windows) on that hardware. Given the history of the intel graphics hardware though, I doubt it'll work even then. ( you may get lucky though).

And of course getting a new Mac would definitely solve the issue, as Apple dropped the intel graphics cards in all models for the past few years. Also many other game develops explicitly do not support the intel graphics cards on Mac due to the poor drivers available.

[Jessica]

Thread 1 Crashed:
0 libSystem.B.dylib 0x96a8444e __semwait_signal + 10
1 libSystem.B.dylib 0x96aaedcd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x94d71b32 glvmDoWork + 162
3 libSystem.B.dylib 0x96aae155 _pthread_start + 321
4 libSystem.B.dylib 0x96aae012 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x96aaeded ecx: 0xb012be9c edx: 0x96a8444e
edi: 0xa0597e08 esi: 0xb012c000 ebp: 0xb012bf18 esp: 0xb012be9c
ss: 0x0000001f efl: 0x00000247 eip: 0x96a8444e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb012bfec

---

Okay. That is everything all the way down to the title "Binary Images"

---

Thread 1 Crashed:
0 libSystem.B.dylib 0x96a8444e __semwait_signal + 10
1 libSystem.B.dylib 0x96aaedcd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x94d71b32 glvmDoWork + 162
3 libSystem.B.dylib 0x96aae155 _pthread_start + 321
4 libSystem.B.dylib 0x96aae012 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x96aaeded ecx: 0xb012be9c edx: 0x96a8444e
edi: 0xa0597e08 esi: 0xb012c000 ebp: 0xb012bf18 esp: 0xb012be9c
ss: 0x0000001f efl: 0x00000247 eip: 0x96a8444e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb012bfec

---

Okay. That is everything all the way down to the title "Binary Images"

Let me know what you think. If I can't play it, is there a way to get my 10 dollars back? Or can the game just hang out in my steam library till I get around to upgrading my mac. Which I only bought about three or four years ago, but in the world of computers I guess that is eons.

[jens]

You can try and ask Steam for a refund, but I think their agreement states there are no refunds. Also as the requierments on the page for Amnesia on Steam says Integrated Intel Graphics not supported I don't think you can get a refund.

You also got the Windows version with the purchase, so if you ever have another computer to play on you can always try the game there regardless of it being a mac or pc.

[Jessica]

You can try and ask Steam for a refund, but I think their agreement states there are no refunds. Also as the requierments on the page for Amnesia on Steam says Integrated Intel Graphics not supported I don't think you can get a refund.

You also got the Windows version with the purchase, so if you ever have another computer to play on you can always try the game there regardless of it being a mac or pc.

So Is Urkle still going to look at what I copied and pasted from my compute? Or is this the deciding "vote" about me not being able to run Amnesia.

[jens]

The game is not meant to work on X3100, it is also possible that it is impossible for it to work even if tried to make it work. So unfortunately yes.