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Black Screen on Hp Laptop
plutomaniac Offline
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#11
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

I need to know the exact model. For example HP Pavilion dv6-2112sa Notebook PC
08-15-2011, 08:27 AM
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sergeantamazing Offline
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#12
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

How do you find out the numbers/letters in the section where you put "2112sa", exactly? (I actually had this problem on the support site as well)
08-16-2011, 08:11 AM
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plutomaniac Offline
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#13
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

I don't know that. Look at the laptop or underneath. There has to be a model name somewhere there...
08-16-2011, 09:31 AM
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sergeantamazing Offline
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#14
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

6100 CTO. This wasn't listed on the HP website.
08-16-2011, 09:27 PM
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plutomaniac Offline
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#15
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

You do not have Intel HD but Mobile Intel 945GM Express Chipset Family. This card is below requirements to play the game.

http://h10025.www1.hp.com/ewfrf/wc/softw...44162#N243
08-16-2011, 11:17 PM
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sergeantamazing Offline
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#16
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

"This Operating system is not supported.

This window will now close."

You sure?
Plus the dxdiag read that chip type in my laptop is Intel® HD Grapics Family. The device name itself is Mobile Intel® HD Graphics.
(This post was last modified: 08-17-2011, 05:07 AM by sergeantamazing.)
08-17-2011, 05:04 AM
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plutomaniac Offline
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#17
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

Then your computer's name is not HP Pavilion dv6100 CTO Notebook PC
08-17-2011, 09:37 AM
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sergeantamazing Offline
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#18
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

Well that's what it said on the receipt. CTO means Custom To Order, right?
08-17-2011, 07:30 PM
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plutomaniac Offline
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#19
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

I know nothing about these things. You need to ask HP
08-17-2011, 09:57 PM
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sergeantamazing Offline
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#20
Solved: 8 Years, 8 Months, 4 Weeks ago RE: Black Screen on Hp Laptop

Alright. Last time I called customer service, the guy didn't help at all.
08-17-2011, 11:08 PM
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