EXCEPTION_ACCESS_VIOLATION

**Lomion** · 03-06-2011, 06:02 PM

I have the same error when I try to run Amnesia:

Quote:Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 001B:00000000.

The launcher detects video device as GDI generic (I got the "the card is not listed, assuming medium settings" information when I hit the "detect" button). Its unlikely to be caused by an integrated graphic card, as I its disabled on the BIOS level and only the AGP card is detected by the system.

I'm using a bit old ATI Radeon X1600 Pro card under Windows7 OS, but this should still be good enough to run the game in normal resolution (1024x768). I tried all the possible solution from the trubleshooting guide (reinstalling the drivers, resetting game settings), but it doesnt help. Is there anz other waz to force the game to detect the graphic card properly?

EDIT - the HPL log file:

Quote:Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:0 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Microsoft Corporation
Renderer: GDI Generic
Version: 1.1.0
Max texture image units: 3
Max texture coord units: 4
Max user clip planes: 6
Two sided stencil: 0
Vertex Buffer Object: 0
Anisotropic filtering: 0
Multisampling: 0
Texture compression: 0
Texture compression S3TC: 0
Auto generate MipMaps: 0
Render to texture: 0
Max draw buffers: 13
Max color render targets: 21
Packed depth-stencil: 0
Texture float: 0
GLSL Version: (null)
ShaderModel 2: 0
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0

**Disgustipater** · 06-02-2011, 11:59 PM

I played this game for a while with zero issues, put it down for a month, and now that I want to play it again, it keeps crashing with EXCEPTION_ACCESS_VIOLATION errors [Specifically: Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module Amnesia.exe at 0023:00498A35]. The game starts fine, but whenever I try to go from the Study to the Back Hall, for example, the game just hangs on a black screen. When I CTRL+ALT+DEL out, I get the black box message. It also happens when I try to save and quit. Since last playing error free a month or so ago, the only change I've made is I updated my graphics card drivers when I had issues with a different game.

None of the trouble shooting tips seems to work. I turned off V-Sync.

I don't understand why it would be working fine before, but now it's just falling apart.

Here's my hpl.log:

Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1680x1050 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos:(-1x-1)
Setting video mode: 1680 x 1050 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: ATI Technologies Inc.
Renderer: ATI Radeon HD 4800 Series
Version: 3.3.10758 Compatibility Profile Context
Max texture image units: 16
Max texture coord units: 16
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 3.30
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 1
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (High Definition Audio Device)(OpenAL default)
1. Generic Software on Digital Audio (S/PDIF) (High Definition Audio Device)
Trying to open device 'Generic Software on Speakers (High Definition Audio Device)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 948 ms
Entities: 178 ms
Compilation: 0 ms
Total: 1134 ms
Meshes created: 26
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'user' Path: 'C:\Users\user\Documents/Amnesia/Main/user/'
-------- BEGIN LOAD FROM C:\Users\user\Documents/Amnesia/Main/user/AutoSave_Study_2011_5_26_21_11_35_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '11_study.map' ---------
Cache Loading: 1949 ms
WARNING: Sub mesh 'painting_image02' does not exist in mesh 'painting_portrait.msh'!
WARNING: Sub mesh 'painting_image02' does not exist in mesh 'painting_portrait.msh'!
Entities: 2353 ms
Compilation: 48 ms
Total: 4470 ms
Meshes created: 135
Bodies created: 56
-------- Loading complete ---------
WARNING: Could not find player start node ''
ERROR: StartPos '' does not exist!
WARNING: Could not find child with unique ID 3 to attach to entity 'windowb_1_Body_1' in 'entities/obstacles/mansionbase_window/mb_window.ent'
WARNING: Could not find child with unique ID 13 to attach to entity 'windowb_1_Body_1' in 'entities/obstacles/mansionbase_window/mb_window.ent'
ERROR: Could not find entity with ID -1 when loading saved collide callback.
-------- END LOAD ---------
ERROR: Couldn't create SoundEntity 'step_walk_.snt'
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
ERROR: Couldn't create SoundEntity 'step_walk_.snt'
ERROR: Couldn't create SoundEntity 'step_sneak_.snt'
-------- BEGIN SAVE TO: C:\Users\user\Documents/Amnesia/Main/user/AutoSave_Study_2011_6_2_15_36_54_0.sav ---------
WARNING: particle system 0 in candlestick02_1 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_3 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_4 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_8 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_9 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_10 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_11 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_19 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_21 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_22 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_23 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_24 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_25 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_26 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_27 does not exist anymore!
WARNING: particle system 0 in candlestick_tri_4 does not exist anymore!
WARNING: particle system 1 in candlestick_tri_4 does not exist anymore!
WARNING: particle system 2 in candlestick_tri_4 does not exist anymore!
WARNING: particle system 0 in candlestick02_9 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_4 does not exist anymore!
-------- END SAVE ---------

**Tanshaydar** · 06-03-2011, 12:10 AM

Try to load an earlier save.

**Disgustipater** · 06-03-2011, 12:29 AM

(06-03-2011, 12:10 AM)Tanshaydar Wrote: Try to load an earlier save.

Just tried it with the same result.

**Tanshaydar** · 06-03-2011, 12:52 AM

A save before entering Study, because new update changed or removed some of the entities and save tries to load them.

**Disgustipater** · 06-03-2011, 06:02 PM

(06-03-2011, 12:52 AM)Tanshaydar Wrote: A save before entering Study, because new update changed or removed some of the entities and save tries to load them.

You're making me re-play the Storage area. Thanks a lot...

But so far it has seemed to work. Gone through multiple loading screens (in and out of the Study) and it hasn't crashed yet.

**Tanshaydar** · 06-03-2011, 06:19 PM

I'm sorry, but also glad it hasn't crashed Smile

**heartagram6child** · 10-16-2011, 07:33 AM

I keep getting this message
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 001B:0000000 when I just got the game.
I've read through the forum and to be completely honest, I don't understand crap about changing my driver or anything.
So if someone can walk me through exactly what needs to be done that would be great so that I can actually play this game. Thanks a bunch.

**Tanshaydar** · 10-16-2011, 09:33 AM

Sorry, your graphic card does not support the game.

**mystery2590** · 10-30-2011, 12:13 AM

Hey I got the demo and Im having this exception access problem. Looks like this:

Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module ig4icd32.dll at 0023:05FD3E22

Give me the run down. Can I play this? And what should I do to fix this? I really want to play Sad

hpl.log attached