Difficulties accessing the Shelf

**daniellearmouth** · 03-18-2013, 04:47 PM

Hi!

I bought the Penumbra Collection some time ago. I played some of it, and didn't quite get to finishing it due to prior engagements.

Now, however, I have switched computers and whilst I am able to copy the installation files from the old computer to my new, the process would take too long and it would be quicker just to download them from the Shelf.

However, when I go to the Shelf, I am prompted to input an order ID. I have checked all my email accounts and text messages (it was bought via phone credit) and I cannot find anything relating to Penumbra, Frictional Games, or Esellerate.

I decided to go to the Esellerate After-Purchase Services page to see if I could recover the order ID. However, when I input any one of the emails I could have used, I get the same response - "No order history found for this address." I don't understand.

Is it because the order history clears after so long? Because I cannot find anything to do with Frictional Games, their services, their products, or anything in any of my emails or text messages.

Can someone resolve this issue for me? I don't know what's going on.

Thanks!

Daniel Learmouth

**plutomaniac** · 03-18-2013, 05:36 PM

Contact Jens via pm with your purchase information and he should be able to help you accordingly.

**daniellearmouth** · 03-18-2013, 05:43 PM

(03-18-2013, 05:36 PM)plutomaniac Wrote: Contact Jens via pm with your purchase information and he should be able to help you accordingly.

I don't really have much information I can provide, besides what I bought, the email address I assigned it to, and the phone number I used to pay for it. Is that sufficient or will I need more?

**plutomaniac** · 03-18-2013, 05:45 PM

(03-18-2013, 05:43 PM)daniellearmouth Wrote:
(03-18-2013, 05:36 PM)plutomaniac Wrote: Contact Jens via pm with your purchase information and he should be able to help you accordingly.

I don't really have much information I can provide, besides what I bought, the email address I assigned it to, and the phone number I used to pay for it. Is that sufficient or will I need more?

It should be just fine, go for it. Jens will let you know in case more info is needed.

**daniellearmouth** · 03-18-2013, 05:45 PM

(03-18-2013, 05:45 PM)plutomaniac Wrote:
(03-18-2013, 05:43 PM)daniellearmouth Wrote:
(03-18-2013, 05:36 PM)plutomaniac Wrote: Contact Jens via pm with your purchase information and he should be able to help you accordingly.

I don't really have much information I can provide, besides what I bought, the email address I assigned it to, and the phone number I used to pay for it. Is that sufficient or will I need more?

It should be just fine, go for it. Jens will let you know in case more info is needed.

Okies. I'll get back to you if there's any development.

**plutomaniac** · 03-18-2013, 05:46 PM

Alright!

**daniellearmouth** · 03-18-2013, 08:27 PM

I now have my order ID and I am currently downloading it again.

Thanks for the help!

**plutomaniac** · 03-18-2013, 08:52 PM

It's nothing, glad to assist. Have fun! Smile