Amnesia Crashing (Renderer #0 problem)

[Colleoni]

So, I want to play this game soooo bad, but it just doesn't seem to run on my computer
I use Intel HD Graphics, might be it, I don't know. My processor is Intel Pentium P6000 1.8GHz and I run a lot of games on it.
I've seen in other threads that posting my hpl.log might help.
I have already updated my drivers...

---

-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
a Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel® HD Graphics
Version: 2.1.0 - Build 8.15.10.2104
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 2
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.20 - Intel Build 8.15.10.2104
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
ERROR: Frame buffer 'Deferred_GBuffer_Main' is not complete! Format is unsupported!
ERROR: Could not create frame buffer for Deferred renderer type: 0!
FATAL ERROR: Renderer #0 could not be initialized! Make sure your graphic card drivers are up to date. Check log file for more information.

[Tanshaydar]

It's not the latest drivers. I think it should be numbered 2361 in order for you to play Amnesia with this graphic card. Otherwise it's not possible.

[plutomaniac]

actually you need to have the latest drivers installed which are the 2361 ones.

[Colleoni]

Oooh, it's because I went to Acer's website and they had this one as newest.
Sorry for such a dumb question, but how should I search it on Google to find it for download?
It's the driver 2361 for what? Thank you :x

Edit: I think I found it for download just now on Intel's website.
Just wanted to thank mods for such a quick and simple answer, I was hoping for a 2~3 days response, really, nice job guys
I hope I'll be able to play in a few minutes!
Thank you a lot, guys

[plutomaniac]

Well, let us know if you are able to play the game...

[Colleoni]

Ok, so... I tried to install the driver and guess what?
Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit.
SO, I went to Intel's FAQ and it told me to download it DIRECTLY from Acer's website, I double-checked it and the newest version for Intel HD Graphics there is version 2104.
So basically I can't play it because Acer is outdated.
I'm very upset about it, but still I thank you because your advice was correct.
I just sent an email to Acer asking for the authorized new drivers, let's see if they will deliver it someday...

Edit: I searched for alternative ways to download it, even though it's not validated, and I found on Intel that if I download the ZIP version of the driver, I might be able to install it (generically) manually.
I'm trying it out now, will come back to tell you if I was successful

---

Maaaaaaaaan, I'm so upset, theorically the computer installed the new driver, but I didn't believe it.
And still, in the hpl.log it says that I have version 2104 instead of 2361, so I don't know what to do! I reinstalled the game and had no success yet
(Also, I've already rebooted the computer)

[plutomaniac]

Did you manually install it correctly? You have to do that through device manager. Go there, select the graphics card>update driver software and select the extracted .zip file from Intel as the installation directory.

What does dxdiag reports? (run > dxdiag)

[Colleoni]

Strange, it says there that I have version 8.713.3.3000
I'm getting pissed off, bro... Yes, I did it correctly,and when I try it again it says that the best driver is already installed...

---

Driver File Version: 8.15.0010.2104 (English)
Driver Version: 8.713.3.3000

What does this mean?

---

It means 2361 wasn't installed correctly, yes, but why are there 2 driver things there?
I don't understand these things...
Anyway, I redid all the steps, selected the unzipped folder again and it still said I have the right drivers... Can I uninstall the driver/device for Intel HD Graphics and my computer will still function?
Because I read somewhere that I could uninstall and install the driver again, and maybe that would work out
But I'm scared it will ruin the notebook...

[Colleoni]

If you need any detailed information, here's a bigger information of DxDiag:
-----
Card name: Intel® HD Graphics
Manufacturer: ATI Technologies Inc.
Chip type: Intel® HD Graphics (Pentium)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_03561025&REV_12
Display Memory: 1755 MB
Dedicated Memory: 128 MB
Shared Memory: 1627 MB
Current Mode: 1366 x 768 (32 bit) (59Hz)
Monitor Name: Monitor Genérico PnP
Monitor Model: unknown
Monitor Id: LGD028D
Native Mode: 1366 x 768(p) (59.966Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2104 (English)
Driver Version: 8.713.3.3000
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/31/2010 04:46:58, 6534144 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-AD7B-5C23B2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x03561025
Revision ID: 0x0012

[plutomaniac]

I think I found something at HP which might work for Windows 7 32bit/64bit OS. The driver version is 8.15.10.2372. Try to install that and see if the game works after a restart:

http://h10025.www1.hp.com/ewfrf/wc/softw...c=en&lc=en

Previous Answer(if the above does not work again):

Spoiler below!

What we are interested in is this: Driver File Version: 8.15.0010.2104 (English). Leave the other thing, we only need the above line to state 2361 instead of 2104.

Yes, you can uninstall the previous driver through the device manager and then install manually again the .zip extracted driver from Intel. Remember to select that box that says to remove the drivers from the computer as well when uninstalling the previous ones through Device Manager.

EDIT 23/8/2011: I just wrote a guide that might help you out:

http://www.frictionalgames.com/forum/thread-9942.html