Penumbra Graphics Card Troubleshooting Guide

[plutomaniac]

1) What are the system requirements for Penumbra?

Minimum Requirements

Operating System: Windows XP, Mac OS X 10.5.8, Linux Ubuntu 12.04
Graphics Card: NVIDIA GeForce 3 / ATI Radeon 8500 series *
Processor: 2.0 GHz
Memory: 1 GB
Hard Disk: 2 GB

* NVIDIA GeForce4 MX not supported

2) Does my graphics card support the game?

To play the game, your graphics card needs to support at least OpenGL 1.4. If it's supported but the game does not run, check Question 3 on how to update your drivers. Otherwise, your graphics card is not capable of running the game.

3) My graphics card is supported. How can I update my drivers?

Click Start and type dxdiag. Go to Display tab and check the Manufacturer.

--> If it says Nvidia go HERE
--> If it says AMD or ATI go HERE
--> If it says Intel X3100 or more use the Have Disk Method

Notice 1: If you have a laptop with a dedicated AMD and an integrated Intel HD graphics card, go HERE.
Notice 2: If you have a laptop with a dedicated NVIDIA and an integrated Intel HD graphics card, go HERE.

4) I have an Intel graphics card. Can I get support?

All Intel graphics cards are not officially supported by Frictional Games and thus problems can arise while playing the game with them. To avoid issues, make sure you have the latest Intel drivers installed. If you encounter graphical glitches with Intel HD cards, try to set all settings to ON and maxed out but:

Shader Quality: Low or Normal
Bloom: OFF
Depth of Field: OFF

Other than that, no more support can be given in case of further problems.

5) Nothing helps. What information do you need to help me?

1) Start a new thread and describe in detail the problem you are having.
2) Attach the file HPL.log located at the folders mentioned below.

Spoiler below!

Penumbra Overture:

Windows XP & Vista: My Documents\Penumbra Overture\Episode1\
Linux: .frictionalgames/Penumbra Overture/Episode1/
Mac OS X: ~/Library/Preferences/Frictional Games/Penumbra/Overture/
Mac OS X <= 10.6 (App Store): ~/Library/Application Support/Frictional Games/Penumbra/Overture/
Mac OS X >= 10.7 (App Store): ~/Library/Containers/com.frictionalgames.PenumbraCollection/Data/Library/Application Support/Frictional Games/Penumbra/Overture/

Penumbra Black Plague:

Windows XP & Vista: My Documents\Penumbra\Black Plague\
Linux: .frictionalgames/Penumbra/Black Plague/
Mac OS X: ~/Library/Preferences/Frictional Games/Penumbra/Black Plague/
Mac OS X <= 10.6 (App Store): ~/Library/Application Support/Frictional Games/Penumbra/Black Plague/
Mac OS X >= 10.7 (App Store): ~/Library/Containers/com.frictionalgames.PenumbraCollection/Data/Library/Application Support/Frictional Games/Penumbra/Black Plague/

Penumbra Requiem:

Windows XP & Vista: My Documents\Penumbra\Requiem\
Linux: .frictionalgames/Penumbra/Requiem/
Mac OS X: ~/Library/Preferences/Frictional Games/Penumbra/Requiem/
Mac OS X <= 10.6 (App Store): ~/Library/Application Support/Frictional Games/Penumbra/Requiem/
Mac OS X >= 10.7 (App Store): ~/Library/Containers/com.frictionalgames.PenumbraCollection/Data/Library/Application Support/Frictional Games/Penumbra/Requiem/