Steam: Crash when entering the Infirmary

**Aliennoffe** · 06-20-2009, 08:58 AM

Don't cheat, take them in the right other instead! One of them is always off, take them in this order:

Goal
9,10,11
8
7
6
23
145
Start

**ShaggyMoose** · 06-20-2009, 04:29 PM

Um, just maybe you posted this in the wrong thread... Or this is the most cryptic advice I have ever received.:neutral:

**ShaggyMoose** · 06-25-2009, 03:49 PM

No news on this? I am only half way through the series and would like to continue. Sad

**KyleMac** · 06-28-2009, 04:03 AM

I just upgraded by CPU, RAM, stuck in an SSD and installed Windows 7 RC 64bit (and Catalyst 9.6) and now my game is working fine (well I've only played for 30 seconds, I just wanted to check that I'd recovered my save games successfully).

You could try the Catalyst 9.6s but I doubt they're the solution.

Windows 7 has different UAC stuff so you could try turning off UAC to get past this point. Back on Vista 64bit I tried running the game as admin and in every compatiblity mode which made no difference, but maybe UAC is the problem.

Finally, you could try installing Vista 32bit or Windows 7 RC 64bit Sad

.

I'm now more excited about finishing this series than playing whatever latest thing will stress my computer!

EDIT: If it's not a 64bit (specific to Vista) or UAC problem, then maybe it is something to do with going from dual core to quad core or hyperthreading or whatever (even though I had all that turned off).

**ShaggyMoose** · 06-29-2009, 01:17 AM

Thanks for the update. I also tried running as administrator, but it didn't help me either. Not going to be changing the OS. I guess I will try updating my drivers at some stage, but I am always wary I will break something else...

Glad to hear its working for you anyway. Smile

**ShaggyMoose** · 07-23-2009, 03:14 AM

I upgraded to the newly released Catalyst 9.7 drivers and now it works.

**Tintin** · 01-20-2011, 10:59 AM

I've also been having this issue. I updated my video and sound drivers from the manufacturer's websites and the game still crashes as I try to enter the Infirmary (Penumbra: Black Plague).

My computer:
3Ghz Athlon 64
Nvidia GeForce 9500 GT
2GB RAM
Windows XP

--Black Box pop-up window--

Error message below: (ellipsis indicate more to message)
Exception Reason
penumbra.exe caused an EXCEPTION_ACCESS_VIOLATION in module
MSVCP71.dll at 001B:7C3A4F6C,
std::basic_string...

Stack Trace
001B:7C3A4F6C MSVCP71.dll, std::basic_string...
001B:7C3A6DA3 MSVCP71.dll, std::basic_string...

Someone please help! I've really enjoyed this second installment and I wish to play the rest of the game very soon.
Thanks in advance for all your help.

**jens** · 01-20-2011, 11:19 AM

If this is on Steam, try and verify the cache integrity. If not on Steam, perhaps re-install or make sure you are running the latest version of black plague. http://support.frictionalgames.com/entry/70/

**Tintin** · 01-20-2011, 11:25 AM

Yes, it's the Steam version.
Okay, I've verified the cache integrity in Steam.

It reads:
100% complete - 19 files failed to validate and will be reacquired.

Steam mentions "navigating to your Steam user directory: ..\Steam\steamapps\[USER NAME]\ and either renaming or deleting your game folder."
https://support.steampowered.com/kb_arti...-QEUH-3335
But the only game folder listed there (under my Steam user name) is Team Fortress 2!

What's the next step?
So confused.
Thanks

**jens** · 01-20-2011, 11:49 AM

You delete the games by right-clicking on it within Steam, if you want to remove it.